Smart Hub Replacement decision - Not so Smart !

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  • Updated 3 months ago

One has to question - not only who  is running the
company- , but it’s Marketing Department , as well as the “ Product development team “

The Company president -for not having enough incite to foresee the backlash from its customer base-and for believing the BS he was being feed –>  # one rule – know your customer !

The “ Marketing Team “-  Seriously ?   you believed you could “spin “ this terrible upgrade (POS ) and some how convince the “ Weather Nerds “  of its usefulness --# one rule –-> know your customer !

The  “Product development “  - Biggest Fail of all -  You need to understand  the definition of the word “UPGRADE “ and what it entails – You have a “community support forum “  and it appears as though it was ignored !

I would ask :

Where is the WIFI connection ?  Why did it “downgrade “ from 10 to 7  devices  instead of  “ UPGRADING “ from  10 to 15 devices ? 

This is a TOTAL fail by the ENTIRE company--> from the top down -  To push this " supposedly upgraded " device (the way they are ) makes me believe they are in some sort of financial trouble and it cant be good down the road ...

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Bob

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Posted 3 months ago

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