smart hub problems

  • 2
  • Problem
  • Updated 2 years ago
Lights are on and steady but will not receive signal from weather station. Display is working and shows a strong signal. Smart hub is close to display. help
Photo of chuck capell

chuck capell

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Chuck,

Do you have the smartHUB connected directly into the router or are you using a switch of any kind? The smartHUB needs to be connected directly into the router.  What is the model number for your unit? The smartHUB connects to the sensor and not the display.  We would recommend moving the smartHUB away from the router as much as possible and rotating the HUB 90°. Please let us know if the issue continues. Thank you and have a great day!