Smart hub isn't receiving readings

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  • Updated 1 year ago
My five in one system worked great for two days. Then i stopped receiving updates through my phone but the display still works well. The smart hubs sensor status light is flashing rapidly I tried moving it and restarting it and I don't know what else to try.
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stu k

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Posted 1 year ago

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AcuRite Jennifer

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Hello Stu,

If your sensor status light is flashing, it means there is no connection to the sensor. You can pull the smartHUB out as far as you can from your router without disconnecting the Ethernet cable. You may need to bring the sensor in within 3 feet of the smartHUB , remove the batteries for about 2 minutes and then put them back in.  Once you have them back in give it a couple of minutes and it should show back online.
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stu k

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I have tried everything I can think of I even bought a much longer Ethernet cable in order to put the smart hub in a closet more direct location to the sensor and it works for a day then disconnects again ...is there a chance I need a new smart hub?
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AcuRite Tori

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Hello stu k,

What kind of siding do you have on the building? Have you tried relocating the sensor? How far is the sensor from the smartHUB? Can you please provide us with your splash page? When providing the splash page please blur out the last 6 digits of your MAC address as well. Thank you.
• Open a web browser (Internet Explorer, Chrome, Safari, etc.).
• Enter your router address in the URL bar. The default address for many routers is 192.168.1.1 --once you have entered this, press Enter on your keyboard. (If this is not your default address, consult your router's manual for the correct address.)
• Most routers are different. Look for something similar to "DHCP List" or "Client List". These lists should contain the DID addresses and assigned IP addresses to any devices connected to your router.
• Locate the DID address that matches your SmartHUB’s DID address exactly. This address will always start with 24:C8:6E

5. Next to the SmartHUB’s DID address, you should see the assigned IP address. Write this IP address down.
6. In your web browser's URL bar, now enter the IP address assigned to your SmartHUB, then press Enter on your keyboard.

 Thank you.
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stu k

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I did what you said you brought the sensor inside within three feet to get it to hook up again and it did but when I took it back outside it lost connection right away again.
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access and 5in1 user

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I recently did a firmware update on my router. Immediately following that,the signal strength shown on my acurite for my 5in1 went from my "normal" weak one step down to poor.

As I recall at one point the blue sensor light was blinking fast. I disconnected/reconnected both wires to the hub. Then the light stayed on but the signal strength still showed poor.

So I power cycled my modem and router. As I understand it this means disconnect both modem and router from power, wait 5 min., then reconnect power to modem first, allow modem to fully boot up, then reconnect the router to power.

After the router had again booted up the hub started working, solid lights,  and signal strength returned to showing as weak on the my acurite app with no further action needed on my part. So my problem was fixed as far as I was concerned.

 I Have no idea why this (may have) corrected my issue but was easy and did not damage anything :).

PS I don't have a dedicated display, and view the data only in the my acurite app or on weather underground.
(Edited)
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AcuRite Jennifer

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Hello Ralph,

We are happy to hear you were able to get this corrected. It can take up to 2 days for the signal strength to update on My AcuRite. Thank you.