smart hub and sensor connect but no information shows in the app

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  • Updated 2 years ago
I just got 00511sb weather station set it up everything works great. I added a smart hub it connects to the 5 in 1 sensor says it has strong signal but doesn't display any information in the app. What do I need to do to fix this?
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Adam

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Posted 2 years ago

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AcuRite Jennifer

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Hello Adam,

You should log into My AcuRite on the mobile application the same way you did when you created your account on My AcuRite. You will use the same email address and password. Once that is entered you will see your sensor information. Thank you. Enjoy your day!
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Adam

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I was logged in it's working now. But how come the app shows it's 42* when my monitor in the house is showing 23*. The humidity is the same way, why such a difference?
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AcuRite Jennifer

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Hello Adam,

Some users are currently experiencing a lag on My AcuRite due to the high volume of traffic on the site. We expect this to decrease after the week is over and the traffic dies down. Thank you. Enjoy your day!