Smart Hub 9150M stopped working

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  • Updated 7 months ago
  • (Edited)
My Smart Hub stopped working. I get 2 blue solid lights. I have tried numerous times unplugging and replugging after an hour and continue to get 2 solid blue lights. 
The following is the splash page info

Offline DevicesHost NameDHCP/Reserved IPConnection 24:c8:xxxxxxx
IPV4 Address
10.0.0.122MAC Address
24:C8:xxxxxxComments

DHCPUnknown
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Mark Traverse

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Posted 8 months ago

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AcuRite Jennifer

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Hello Mark,

What is the amber light doing in the back of the smartHUB? What is the green light doing? Is the smartHUB plugged directly into the router, or are you using a port or switch?  Please ty to power cycle both your smartHUB and router using the following steps below:

The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB. Give it a couple of minutes and it should start transmitting online. If this does not correct the issue, please put a picture of your splash page on this thread greying out the device ID. Thank you.
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Mark Traverse

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amber light flashing, green light is solid. The blue are both solid no flashing. The smart hub is connected directly to the router. I power cycled the router and smart hub and the lights are the same as mentioned above
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AcuRite Rachell, Employee

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Hello Mark,

Please try a different Ethernet cable and port on your router. If this does not correct the issue, please provide us with the splash page. I have added those directions below.  When was this purchased?  Thank you.



1.Open a web browser (Internet Explorer, Chrome, Safari, etc.). 
2.Enter your router address in the URL bar. The default address for many routers is 192.168.1.1 --once you have entered this, press Enter on your keyboard. (If this is not your default address, consult your router's manual for the correct address.)
3.Most routers are different. Look for something similar to "DHCP List" or "Client List". These lists should contain the MAC addresses and assigned IP addresses to any devices connected to your router.
4.Locate the MAC address that matches your Bridge's MAC address exactly. This address will always start with 24:C8:6E
5. Next to the Bridge's MAC address, you should see the assigned IP address. Write this IP address down.
6. In your web browser's URL bar, now enter the IP address assigned to your Bridge, then press Enter on your keyboard.
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Mark Traverse

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Did all of the suggestions and the still no connection. The splash page does not come up when the IP Address is entered. The Smart Hub was purchased 9/6/2016. A replacement was sent to me on 8/1/2017. This one stopped working 10/31/2017 - 3 months of operation
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Mark Traverse

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my model is 9150M - Comcast is my provider
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AcuRite Jennifer

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Hello Mark,

We have emailed you at the address on file. Please check your inbox.
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AcuRite Jennifer

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Hello Mark,

It was a pleasure speaking with you on the phone. Thank you for going through the troubleshooting steps. We have emailed you at the address on file. Please let us know if there is anything further we can assist you with.
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Mark Traverse

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Thank You for great customer service! and follow-up
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AcuRite Jennifer

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Hello Mark,

You are welcome. Once I am able to order the replacement I will follow up again with the order information. Thank you for taking the time out of your day, and speaking with me.