Smart Hub 9150M Not So Smart

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  • Updated 7 months ago
  • (Edited)

I have a 9150M Smart Hub that loses connectivity at random times and will not reset itself.  This started about two weeks after I received it.  It lost connection and I went to reset it.  The blue lights on both sides never worked again, but the hub would reset.  It went for quite a while before it disconnected, but now it seems to be becoming a weekly ordeal.  I have followed all of the instructions.  The unit has a good signal reception and the weather center, which is just below it has never lost connection.  It is using version 3.1.1.1

The sensors work fine, however the rain gauge still seems to be out of calibration, but it communicates very well.  

The software does not like my pc.  I guess this is because I do not leave it on 24/7.  It would seem easy and inexpensive to add a data logger to the system, so that data could be downloaded periodically. 

So how do I rectify the situation with the hub?  The Hub is mounted high in the house approximately 62 inches from the floor.  The unit and the sensor array are 24 feet apart.  The only obstructions are sheetrock, shingles, and insulation.  The weather center does not lose connection and the WC and Hub are 8 inches apart. The units have been in the exact same spot since day one.

Order  # 10022849

06006M, 09150M, 06014M

Chris

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Chris Sandie

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Posted 8 months ago

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Chet Neal

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I actually had a similar problem where the 5 in 1 display received the station fine but the hub kept loosing the connection to the internet.  Here it ended up being my Netgear Nighthawk router.  Just for a test a fired up a spare wifi router and it worked fine.  The Nighthawk was getting older so I just ended replacing it instead of trouble shooting it at length.  The Hub has stayed connected solid now for about the last two months.  Hope this helps.

-Chet
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Steve U

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Which connection are you losing? There are 2. Communication between the sensor (the Blue lights) or the Internet (the Green and Yellow at the connector. Yellow flashes being activity).
Also note: the antenna design in the smarthub is odd: Face the Network jack towards the Sensor for a bit more sensitivity.
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AcuRite Jennifer

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Hello Chris,

Do you have the smartHUB plugged directly into the router or are you using a port or switch? What is the name brand of the router you are using? You can toggle the blue lights on and off by pressing the register/activate button for 10 seconds. Please press the button for 10 seconds and release it. The blue lights should come back on. The smartHUB and the display show signal differently. The smartHUB will give you true signal strength from the sensor. The display provides you with data packets. You should always have 4 bars on the display. If you have less, you are missing data packets. If you are transmitting to My AcuRite via the smartHUB than you do not need to use the PC Connect feature it is duplicating the information.  Once you have the blue lights back on please let us know what the blue lights and the amber and green light are doing once the smartHUB goes offline. How often is it going offline? Right now we can see you are online with the smartHUB and showing excellent signal strength.
(Edited)
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AcuRite Rachell, Employee

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Hello Chris,
Do you have the smartHUB plugged directly into the router or are you using a port or switch?  When the HUB goes offline, are you losing network too? Does the left network light flash on the HUB? Thank you.
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Chris Sandie

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The hub is connected directly to the router. Green light solid yellow light flashing. I am not sure on the blue lights, they have not been working until last week. I will have to look the next time it disconnects.
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AcuRite Jennifer

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Hello Chris,

The next time it disconnects please let us know what those blue lights are doing. If they stop working for some reason, it could be possible they were toggled off. The blue lights can be toggled on and off by pressing the register/activate button for 10 seconds on the smartHUB. Thank you.
(Edited)
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Chris Sandie

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Ok, it shut off at 3:48am today. The left blue light is solid and the right is flashing. The green light is solid and the yellow light is flashing.
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AcuRite Rachell, Employee

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Hello Chris,
If the right blue light is flashing this tells us that the smartHUB is not seeing the sensor.  Please pull the HUB away from your router as much as the Ethernet cable will allow you. The router can cause interference. Do you have the HUB near any major electronics? Thank you.
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Sandy

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When my SmartHub works, it is outstanding. But I have to reset it about every two weeks - which sucks big time when I am away from home!
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AcuRite Jennifer

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Hello Sandy,

When you go offline what are the blue lights doing on the smartHUB? What are the amber and green light doing? How far are the sensors from the smartHUB? What type of construction material is the house made of? Is the smartHUB plugged directly into the router, or are you using a port or switch?
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Sandy

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Al great questions. Thank you