Signal loss, weak signal, and no graph.

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  • Updated 5 months ago
I have received two Loss of signal from 5 in 1 temp and humidity sensor. Also it does not show a graph on my dashboard, never has. since first installed.. I have NEW Lithium Energizer batteries in the outdoor unit. This is the second time in two weeks. I also show weak signal. The unit is 47 feet away from the hub and has direct line of sight.
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Imaginations

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Posted 5 months ago

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Imaginations

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To clarify, the 5 in 1 signal strength is strong with a green bar by it on the Dashboard. The Temp & humidity reading is POOR and the bar is red. The last update was at 1:26pm today.
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AcuRite Rachell, Employee

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Hello Imaginations,
The temperature and humidity sensor is offline. The smartHUB is not transferring its data at this time. What building material is the sensor signal going through? Where do you have the smartHUB located? Is it sitting right next to the router? If so, pull the smartHUB away from the router as much as the Ethernet cable will allow you and leave the HUB in this location for at least 48 hours to let the signal strength on My AcuRite Update. Please let us know if you have any other questions. Thank you.
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Imaginations

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Your response is the same response I read throughout the forum. The building material is Georgia Pacific Tan Vinyl, Double 5 Dutchman siding. (Standard stuff). TODAY the Smart Hub is hanging 1.25 feet below my 9 foot ceiling. TODAY that puts it 7 feet from the access point. Prior to that and after I contacted you it had not been moved. For some reason it worked correctly in the old position, after contacting AcuRite for about 5 hours. (See attached photo) I Excel,at IT issues as I have over 30 years of IT support experience, specializing in Network infrastructure for LAN, WAN, wireless and cellular networks.. There appears to be a manufacturer defect in the Smart hub or the 5in1 humidity Sensor. a
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Imaginations

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Today’s screenshot.
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Ledrak

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Imaginations can you describe your problem a little clearer.
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Imaginations

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More detailed than the descriptions and screen shots in my previous three posts?
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Ledrak

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yes you say you never got a graph and in the one picture that the sensor is green its there, 
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Imaginations

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Sorry for the confusion, I though my first post comment, “it does NOT show a graph on my dashboard, never has, since it was installed” was clear. Then in my response, after contacting AcuRite I made the comment, “For some reason it worked correctly in the old position, after I contacted AcuRite, for about 5 hours, (see attached photo”. Are you asking me to re-write the question?
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Ledrak

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No just trying to get all the details so I may be able to help its how I trouble shoot. Anyway it looks like your problem is with your tower sensor and that the 5 in 1 is working ok is that correct?
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Imaginations

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What is the tower Sensor?
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Ledrak

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a tower sensor is another type of sensor that acurite uses, it measures just temp and humidity looks like this  https://www.acurite.com/temperature-and-humidity-sensor-06002rm-592txr.html. Now you may or may not have one of these by asking it sounds like you don't but a neighbor might and your hub is picking it up that could be why its an intermittent signal.
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Imaginations

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(Edited)
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George D. Nincehelser

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The second section is entirely devoted to the unknown sensor.  Once the unknown sensor is deleted, that second section won't show up at all.

It's not from your display or any wifi device.  It's a specific frequency (433.92MHz) that is used by many devices from many manufacturers.  Commonly these are things like thermometers, thermostats, home security devices, home automation, car key fobs, etc.  It could just be about anything as they are small and inexpensive.

It will do no good to re-install the unknown sensor.  Just delete it and ignore it.
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Imaginations

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I will but I want to find that source first. It’s the security side of me.
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AcuRite Jennifer

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Hello Imaginations,

We do apologize for the delay in response. Do you have any additional  AcuRite products in the house or outside besides the five in one? If you do and that sensor is compatible with the smartHUB it could be detecting it. George is correct if the sensor is not yours you do not need it on your account as you do not know where the device is reading from.   
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Steve U

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Being 'Security Aware' is good as long as it does not reach totally paranoid proportions.
The Smarthub is NOT wireless transceiver.  Anything it sends is via the Internet.
Also consider the amount of difficulty that a few people have, even to get it to do its intended job, the likelihood of an uber hacker exploiting this device is /dev/nul
Delete ANY sensor you do not wish to monitor via the smarthub