signal loss getting to be a pain

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  • Updated 2 months ago
finally remembered to add batteries to my color 5 in 1 screen and I've gotten too many lost singnal alerts - dind't happen until i put batteries in. have remove them leaving the ac adaptor plugged in and still get alerts.  For the cost of this product this is very disappointing ! 
What will "ACURITE" do for customers who trusted them to supply properly working equipment and didn't get it .  
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Jim Van Kirk

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Posted 3 months ago

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Steve U

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Lost Signal usually means the Sensor failed to report.
Or reception is poor on the Smarthub / Access

Is your your display set up for PC connect instead?  Check the USB cable
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Jim Van Kirk

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Checked all that, nothing has changed since originally installed. Just started losing signal from 5 in 1 , other sensors still work fine .
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Steve U

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OK. Some work.   This is the Multi sensor display? (Y/N)

That indicates the display works, so the 5 in 1 may be sick  (or weak batteries. Cold kills weak batteries) or there is now interference from something in the neighborhood.. Move your display as close as possible to the 5 in 1 and see if that will find it. (it may take time to discover). 
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Jim Van Kirk

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I have the 5 in 1 color display, it only reads the 5 in one sensor (wind,rain, temp,...) I have two other senors for temp, and humidity... I have removed the back-up batteries from the display now it keeps signal. All batteries were new, batter level indicators on display are not showing anymore,the were on when I first set up system. I think something is wrong or defective with display.
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AcuRite Rachell, Employee

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Hello Jim,

What brand of batteries had you been using in the display?  Please verify you are using the battery recommendations listed below. If you are not, certain batteries can cause multiple issues such as connection issues. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.
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Jim Van Kirk

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I have used all of them except for "Kirkland" and the problem remains. When I take batteries out of disply unit, the issue goes away. As I said before , I think its defective . And for the price we paid for the equipment, I'm very displeased. I feel it should be replaced, because it only maintains signal connection WITHOUT BATTERIES INSTALLED.
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AcuRite Rachell, Employee

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Hello Jim,

Before we are able to move to warranty options, we do need to make sure all troubleshooting steps have been completed.  The following instructions should help resolve any issues you are having with your display. If this does not correct the issue, when and where was this purchased? Thank you.

To do a pinhole reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standard alkaline batteries in the display unit. We do not recommend using anything that is heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.