Set up a custom alarm to notify me when water is detected but no alerts. Waited over 30 minutes with my sensor in dish with water.

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  • Updated 1 year ago
My room monitor with water sensor just arrived today. I set up a custom alarm to notify me when water is detected but no alerts. I've waited over 30 minutes with my sensor in dish with water but no alerts. I rebooted my hub but that doesn't seem to help. I have the sound turned off on the room monitor. I also tried changing the alert to notify when NO water is present. I tried this twice and both times I received the alert. So for some reason, the alerts don't work when the sensor detects water. I bought this specifically to alert me upon a water leak.

The delay of 15 minutes to report a water leak is rather obnoxious for obvious reasons, but then to troubleshoot with that kind of delay is like adding insult to injury.

Any idea what could be wrong?
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Victor Avelar

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  • frustrated

Posted 1 year ago

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AcuRite Jennifer

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Hello Victor,

We show on My AcuRite it says water is detected. The alert will not trigger unless water has been detected continuously for 15 minutes. After the 15 minutes the alert should trigger.  Please repeat the test and see how long it takes the alert to trigger.
(Edited)