Sensor stopped working when Access setup

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  • Updated 6 months ago
Just received and set up the new Access. Within minutes of getting it online two of my 592TXR sensors stopped transmitting. Changed batteries, changed channels, brought them close. Nothing. The new one I bought along with the Access is connected and is working fine.. Any suggestions?
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Neal Musmanno

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Posted 6 months ago

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Neal Musmanno

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Now, my 5 in 1 stopped transmitting to the Access. . At least the Smart Hub is still getting transmissions
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Steve Woo

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Make sure that all sensors are on the same channel/frequency.
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Ledrak

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Neal when you set up the Access did you add or replace. if you added you will need to look at your available sensors and add them.  just a side note the ABC switches have no effect on the smarthubs or the access.
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Neal Musmanno

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I added them. Then they stopped transmitting. Red light doesn’t flash anymore.
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Ledrak

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Your Access is receiving the new 592 sensor but not the two you had and now its not receiving your 5 in 1 that it was receiving?  strange. the red lights are not flashing either they should flash even if you had nothing picking them up  recheck the batteries.
(Edited)
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Neal Musmanno

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5 in 1 came back online last night. Went out and bought new batteries as opposed to the “new” ones I had on hand. Both of the old 592s still not blinking. Ones over a year old and the other is about a half year, to have both fail at the same time just seems odd.
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AcuRite Rachell, Employee

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Hello Neal,
I can see your 5in1 sensor is currently offline.  Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please let us know if this issue continues.