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  • Updated 4 months ago
Tried to call today. Kept getting that I was number 2 in wait list. Then 1. After over 45 minutes waiting I used the option to have someone call me back. No one called me back. This is just such poor customer service. What is going on here?
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John Haas

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Posted 1 year ago

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AcuRite Jennifer

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Hello John,

We are sorry that you were not able to reach us. We will look into the phone system to see if we can find out why you did not get a call back. What is the number you called into?  We would be more than happy to help you with your product if you want to provide us with your model number, and the problem you are experiencing. Thank you.
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Richard Owen

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I have been on hold to Acurite to purchase a new Acurite Access device for over 45 minutes. I tried calling on another phone and was told it would be a 27 minute wait..10 minutes later it went to 43 minutes.
Earlier (4 hours ago) I called and rather than wait, I asked for a call back. Still haven't heard back from anyone!!!!!
This is the worst support that I have dealt with in quite awhile. I would not recommend purchasing anything from this company until they improve their customer support.
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Mark Merritt

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Worst company I have ever dealt with. Their customer service DOES NOT EXIST!!! I called the general number and was told I was #8 with A 19 minute wait,it got to #2 and that was it 3 hours ago,I GAVE UP!!!!   I want to return the #75077 weather station but can not talk or e-mail anyone,they do not return e- mail as well. I did my last option and did A stop payment on my credit card as it was ordered directly from Acurite.I had an Acurite #00583 for 12 years and thought to buy the same brand after it stopped working(return customer). The one I just got #75077 (new alkaline batteries/in shade under porch out of weather etc,etc,followed instructions etc,etc,) goes right to -40F when the outside temp goes below 59F. It works fine during the day(60F) but when it gets colder and gets to 59F it goes to -40F and stays there, The sensor is JUNK. I want to send it back but they do not have any customer support,THEY DO NOT CARE .So I had to do A stop payment,maybe they will call me as I had registered the broken item. I am going to look at Davis or Meade instead,they have A customer service phone number that is TOLL FREE!!!!   Mark