Replacement unit is not working.

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  • Updated 5 months ago
I purchased a sensor (Order Number 100306201 - 6 Jan 2018) to replace an outside sensor that went bad after 1 year. I ordered Model No. 00592TX and was sent Model No. 00592TXR (I assume R means Replacement). After receiving the unit, I installed the batteries, checked the battery orientation, checked that the light was flashing, placed the switch in the “A” position (the position in the old sensor), and set it outside for one hour. The temperature reading never varied from 70 degrees F. (The Weather Service said that it was 17 degrees F outside). I brought the unit back in, changed the switch position to “B”, checked the battery orientation, checked that the light was flashing, and set it outside for 1 hour. It was still registering 70 degrees F. I brought it back in, changed the switch to the “C” position, checked the battery orientation, made sure the light was flashing, and set it back outside for 1 hour. It was still registering 70 degrees F outside. Frustrated at this point, I changed the batteries in the inside unit, but the temperature still registered an unchanging 70 degrees. During the last two days the outside temperature has varied from 39 degrees to 16 degrees F, but the reading has remained steady at 70 degrees. Either I have been sent an incompatible unit, or a defective one. Please send me a replacement unit that will work with the Model 75075RX inside unit. Thank you.
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Jim Lane

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Jim,

Please follow the battery recommendations and the troubleshooting steps in order below.  Are you using display model 00592?  Please let us know if the issue continues. Thank you.




Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:



- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter



- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C



- Place batteries into the outdoor sensor first



- Place batteries into display



- Allow units to sit side by side until they connect.