Replacement Access hub dropping connections

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I replaced my SmartHub this weekend with the Access. I've never had an issue with the SmartHub. The Access will connect and I'll see the data in the web portal but then after the initial upload it will drop the connection. I had a 4 hour block yesterday that it was reporting consistently but now it's dead again. I have tried resetting my router, pulling power and batteries from the Access, replacing batteries with other new batteries. It will just not stay connected tot he internet and this was never a problem with the SmartHub. I tried to hook the SmartHub back up but the portal said it's no longer supported. 
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Michael

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Posted 3 months ago

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RDK

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Hi Michael.....I have a similar problem, but I kept the smartHUB connected when I hooked up the Access.  They are side-by-side.  The Access will go off line periodically, hours at a time, while the smartHUB is rock solid with it transmissions.  I suspect there is an issue with this Access unit??

I have another Access unit also side-by-side with a smartHUB (different location) and they both appear to be working all the time.  I will have to download the data for these two to really verify working correctly.....RDK
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Grump

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My Access goes off line often, same setup as the SmartHub, which stayed on for months.
Signal only 25 ft away, no metal material in the area.
I removed the batteries so I could reset, shut off to restart etc.
I still get a readout on my "Dashboard". But not on WunderMap.
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AcuRite Jennifer

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Hello Grump,

We were able to view your account. We can see you are updating on My AcuRite and Weather Underground. Please check your account and let us know if you have any questions. Thank you.
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Grump

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 "Why" does the Access continue to drop out, the SmartHub stayed on line for months.
same connections, same distance. 

I solved the question on Wondermap.
(Edited)
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RDK

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AcuRite Support....OK, I just analyzed the last 24 hour for the Access unit which is not reporting.  During that period the Access unit dropped 53 of its 5-minute reports, that's over 4 hours of data.  During the same period the smartHUB (located side-by-side with the Access unit) dropped 2 of the 5-minute reports.  If you want to see the Excel sheet, I will supply it and the MAC addresses for Access and smartHUB units, but only via a private e-mail....RDK

ps...I just looked at the data for the Access and smartHUB pair at the other location.  both units are working fine, but the Access unit seems a bit more stable than the smartHUB. The smartHUB failed to report for 22 5-minute periods over 24 hours while the Access unit only missed 5.  Historically the smartHUB has periodically dropped a reading for that sensor for no apparent reason.  Thus I think  both are working as I would have expected...
(Edited)
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RDK

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Jennifer....I would be glad to share that information with us, but not in this public forum.  If you will send me a private message/e-mail I will forward on that information.

By the way, the data that I just reported came directly from your servers via a download, so, in principle, you should see no differences from my table.....RDK
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RDK

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Folks...I'm back after my son complained that the data from the Access unit was VERY often offline.  As you can see from the above notes, I did this analysis several months ago and concluded that the Access unit was working OK and better than the smartHUB unit.

This time I have to agree with him that the Access unit is NOT performing as well as the smartHUB.  Both units are side-by-side and attached to the same router.  

For the period May 2 - May 8 the smartHUB reported 1463 observations while for the same period the Access unit reported 107.  Assuming 12 reports per hour, for the 7 days there should have been 2016 observations.

For the Access unit it seems to be off-line almost all the time.

The supporting data were downloaded directly from the Acurite Dashboard website.

What is going on?  We have other Access units which seem to be performing correctly.....RDK
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Michael

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Your work is awesome. My unit seems to work similar to yours. It's up enough to report in, but I don't think it's working like it should be. I did try moving the unit so there is only a single exterior wall between it and the outdoor station. But I don't think the issue is with the station to Access connection, I think it's the networking stack within the Access. In my router I can see it dropping connection a lot.
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George D. Nincehelser

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It's probably not the Access itself, but myAcurite.  Several have noticed that myAcurite will at times have sensors "offline", yet they will still be reporting data to wunderground without missing a beat.

Access and SmartHUB have different APIs, and it's likely they still have some bugs in the server code for the Access.
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RDK

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Yeh,, It would be nice if the Acurite Support team would notice or comment on my analysis.  My son and wife are getting very frustrated and not looking forward to when the smartHUB's are depreciated.  Here I have sensors that Acurite says are offline periodically, but locally on my own capture system they report just fine???...RDK
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AcuRite Jennifer

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Hello Michael,

What are the lights on the AcuRite Access doing? How far is the sensor from the Access? The last time it did check in it received a poor signal. What type of construction material is the house made of? Please try the following steps:

Power down the router and AcuRite Access for at least 2 minutes. Disconnect the Ethernet cable from the Access. Remove the batteries from the Access. After the 2 minutes power up the router. Wait for it to come back online. Put the batteries in the AcuRite Access and plug in the Ethernet cable. Power up the Access. Give it a couple of minutes to see if your information comes back online. Please let us know if you continue to have an issue.  
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George D. Nincehelser

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The current firmware is 046.  It hasn't changed since the public release.

I'd open up the "splash" page by typing the IP number assigned to the Access into a browser.

It should give you a listing of your sensor with an indication of signal quality.  The thing that concerns me is the distance to the sensor and the stucco, which often uses metal lathe that impedes the signal.

You should be able to re-install your original SmartHUB and run it in parallel with the Access for comparison purposes.
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Michael

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I have firmware 046 too. My Signal is showing 3 and Battery is normal. I still think either I have a bad one, or all of them are bad. 

My router is showing that it is connecting at 10M half duplex. I have tried known good cables and known good ports. The unit seems to drop the connection to the router frequently. I do not think the issue is the connection from the weather station to the Access, I think the network stack and hardware in the Access is bad. 
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Michael

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I had tried to install the SmartHUB back via the Web dashboard on the MyAcurite site and it said that since it was no longer supported I couldn't add it. Thanks to the recent announcement of extending support, I was able to re-add it. So now I will run them side by side and see how it goes. 
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George D. Nincehelser

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It should be connecting at 100 Full.  The SmartHUB was 10 Half.
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AcuRite Rachell, Employee

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Hello Michael,
I can see your Access is currently updating on My AcuRite. The last disconnection was 3/17 that we can see. Have you changed anything? Please let us know if you continue to have this issue.
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Scott Custer

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I have the same problem. Most nights at times between 2a-5a EST by Access Hub will lose connection. The router is fine, meaning my internet does not lose connection. I restart the Access Hub when I wake up at 5a and it returns to normal until the next early morning timeframe. The light on the Access Hub is flashing Orange before I restart it.
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Justin McIntyre

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I have similar problem Access reports to Wunderground, but drops after 2 readings when I reset the unit. The IP address splash screens says everything is working fine signal strength 3-4 for all units. Batteries fine, this is an issue with the myaccurite account not the unit sending. My firmware update is 47, don't know when that changed.
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Justin McIntyre

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Hello all, 

I posted this under a different theard, but for those who can login into their router its worth a look. Changing the lease for internal IP addresses from "FOREVER" to "2 WEEKS" and the unit is reporting data every 5 minutes, going on 2 days now. 

My router log file was showing the following for my Access unit before this simple and completely random change

05/07/2018 13:38:20 sending ACK to 192.168.2.4
05/07/2018 13:38:20 sending OFFER to 192.168.2.4
05/07/2018 13:38:17 sending ACK to 192.168.2.4
05/07/2018 13:38:17 sending OFFER to 192.168.2.4
05/07/2018 13:38:15 sending ACK to 192.168.2.2
05/07/2018 13:38:15 sending OFFER to 192.168.2.2
05/07/2018 13:38:12 sending ACK to 192.168.2.2
05/07/2018 13:38:12 sending OFFER to 192.168.2.2

After the change to the router and save and restarting the Access via the webpage (192.168.2.4 for my router) I've had one request in 1 hours worth of time

05/07/2018 13:54:30 sending ACK to 192.168.2.2
05/07/2018 13:54:30 sending OFFER to 192.168.2.2

So the requests for an IP address have gone from several a minute to one and the time reported on, the unit keeps the same IP address. Before it would go up every (10 minutes to several hours). Now the Access unit time stays synced with the router time which was the problem with the MyAcurite site, no more speeding ahead into oblivion!

Seems like a completely random fix..... So.... as an experimentalist I changed the setting in my router back and..... things look good, and..... reset the Access via the IP address, and back to BULLSHIT

05/07/2018 14:25:33sending ACK to 192.168.2.2
05/07/2018 14:25:33sending OFFER to 192.168.2.2
05/07/2018 14:25:30sending ACK to 192.168.2.2
05/07/2018 14:25:30sending OFFER to 192.168.2.2
05/07/2018 14:25:28sending ACK to 192.168.2.2
05/07/2018 14:25:27sending OFFER to 192.168.2.2
05/07/2018 14:25:25sending ACK to 192.168.2.2
05/07/2018 14:25:25sending OFFER to 192.168.2.2

Setting my router again from "FOREVER" to "2 WEEKS", and every thing is back to normal. Frankly I have no clue why this appears to be working and the fix appears to be correlated, so while it may seem random that the lease time from "forever" to "two weeks" let's the Access unit do its thing in peace. The reset of the Access after the router change just forces a NTP time reset. So much for a long winded reply, give it a try. 

-justin

Router is a 2010 Belkin N300 wireless unit, Login was easy from inside my local area network (LAN) 192.168.2.1. Also my Access unit was siting 6 inches away from the router at the time of these tests, so the interference argument may be a red herring.
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George D. Nincehelser

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The usual default DHCP lease time is 24 hours.

Setting a "forever" (over 100 years) lease time is theoretically doable, but usually not recommended in practice.  There's no guarantee how a client is going to react to such a lease.

If you want to make sure an assigned IP number doesn't change, making a reservation is preferable.