Remove comments? Funny how Jennifer removed a comment I made, yet my "try this" has worked for other people who have done it. Perhaps Acurite might want to try it some time. Anyone can copy and paste a solution that didn't appear to work till they tried mine.
We appreciate your feedback. We are always evaluating new ideas and solutions. However, if troubleshooting steps that were given to a customer could potentially harm their device or void the warranty the comment may have been removed.