remote sensor connection lost

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  • Updated 2 years ago
I have only had my 5 in 1 weather station up and running for less than two weeks. Yesterday it was locked in at one display setting outside. When I watched the ticker, it said "remote sensor connection lost". There was no indication the batteries were low or dead but I replaced them and the unit did not reconnect. Unmounted the remote and brought it inside, replaced the batteries...again...and after a short delay, the two were synced again. Is there something that is causing this that I can prevent or is there a maintenance protocol that I can go through to prevent? Really like the station except for this issue.
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Carla Lyle Peacock

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Carla,

There could be interference around the display or sensor. Do you have any major electronics around the display?  If the issue continues, we would recommend the steps below and to relocate the display unit.  Thank you and have a great day!



Batteries:
•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.
•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.
•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.
•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.
•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.
•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.