Relocating Smart Hub to Caribbean

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  • Updated 2 months ago
Hi Jennifer and community, I have relocated my hub (from TX) to the Caribbean island... so we can now troubleshoot it. I have ensured that the ethernet cable is working by successfully running my MacBook from it. However, I am not getting much success with the hub - the left light stays blue for about 30 seconds then off for about 30 seconds - I don't see anything in the manual about that.

I have a rain gauge a few feet from it. However, I don't have a display, so can only go by the lights.

Thanks... I hope you can help...
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pjamesdean

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Posted 3 months ago

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AcuRite Jennifer, Employee

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Hello pjamesdean,

The smartHUB needs to be plugged directly into the router using the Ethernet cable. The left light flashing on and off for 30 seconds tells us there is no network/internet connection. Please try the following steps. The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB. Make sure you have TCP port 80 open on the router, and the  DHCP is enabled, and MAC address filtering is disabled. If this doesn't correct the issue please contact your router manufacturer or internet service provider to see if there is something blocking or preventing the smartHUB from transmitting online.
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pjamesdean

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Hi Jennifer, thanks for all the help. Well... I tried what you suggested several times now... not much success... I have had the amber & green lights come on sporadically but not continuously. Looks like I need to do some more research into the router and check those settings are correct... thanks again.
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AcuRite Rachell, Employee

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Hello pjamesdean,
Please let us know if you continue to have any questions after checking the settings on your router.  Thank you.