Relocated Bridge from home to ranch but data won't update

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  • Updated 2 years ago
I relocated the Bridge ( 24:C8:6E:07:77:EE ) from home to the ranch but data won't update - The unit worked fine on the home system - Since the unit was already registered in the account, I waited for both green lights to come on and stay on at the ranch and then edited the name, address, and Zip code - The account says the bridge is connected and has a strong signal from the 5-in-1 sensor, but it has not updated in the 6 days since making the connection - Please advise ( e.g., turn the unit off and back on, re-register, both, start the process over from scratch, etc. )
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Bruce

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Posted 2 years ago

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AcuRite Jennifer

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Hello Bruce,

Please power down your bridge for about two minutes. You want to unplug the power, and Ethernet cable from your router. If you are able to please power down your router as well. After the two minutes, please power up your router. Once it is online, plug the Ethernet cord back into the router, and power up the bridge. If the lights are functioning as they should the left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady you should be transmitting online. Thank you. Have a great day!
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Bruce

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Thanks for your advice.  I'll give it a try the next time I get to the ranch.
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Bruce

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Jennifer

I finally got back to the ranch and followed your recommendation, but the bridge still is not providing data updates through the internet to the AcuRite app on my iPhone.  I repeated the process a couple more times without any success.  The device is registered to an account which has another 5-in-1 sensor and bridge working successfully and also tracks an independent system which belongs to another account.

It seems something more aggressive needs to be done to get things working.  What do  you suggest?  This is one of two new systems purchased in September 2016 from Costco.  The home system is working fine in all respects, but the bridge at the ranch will not transport data.

Please advise.

Regards,

Bruce
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AcuRite Jennifer

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Hello Bruce,

Is the smartHUB plugged directly into the router, or are you using a port or switch on that smartHUB?   What are the lights doing on the smartHUB?  Once we have more information we will be able to further assist with troubleshooting. Thank you. Have a good day!
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Bruce

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The network comes from an Exede satellite terminal to an ASUS router to a Netgear 8 port switch to the SmartHUB.  Both lights are on.  The router is in the furnace room in the basement, and I doubt that location would have a signal from the 5-in-1 outdoor sensor.  The current location for the SmartHUB is upstairs with the entertainment equipment where it has a strong signal from the 5-in-1 outdoor sensor.
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AcuRite Rachell, Employee

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Hello Bruce,

It does sound like the location the router is at is not a good location to receive signal from the sensor.  The smartHUB does need to be plugged directly into a router.  We have had reports of intermittent connections when having the HUB plugged into a switch.  Please plug the smartHUB directly into a router. Thank you and have a great day!
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Bruce

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I powered down the smartHUB and router.  After a couple minutes I connected a long LAN cable directly to the router and turned it on again.  After a couple more minutes I turned on the smartHUB.  Both lights turned on right away and stayed on.  The smartHUB never would forward data.  I repeated this process a couple more times without any sudcess.  I then removed the smartHUB from the account and repeated the process with the same result ( I did wait about 15 minutes before trying to add the smartHUB to the account again ).  I also repeated this process a couple more times without success.  I then brought the smartHUB back home from the ranch and repeated the process with a direct router connection and the sensor about 15 feet away.  I had the same result.

At this point I have spent 8 hours driving back and forth to the ranch and ten hours following the installation instructions, your suggestions, and debug information on your website.  I was initially successful getting the other unit, ordered at the same time, to work as well as an older unit which I upgraded.  Both of those units worked as expected simply by following the installation and upgrade instructions.  They continue to work fine. 

The display and sensor for the ranch setup work fine, but it's time to replace the smartHUB, so we can have working system which reports data and meets our purchase objective.  The package ( display, 5-in-1 sensor and smartHUB ) was purchased from Costco.com on August 28, 2016.

Please forward instructions for replacing this smartHUB. 
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AcuRite Jennifer

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Hello Bruce,

We have emailed you at the address on file for more personal information. Thank you. Have a great day!