Recurring loss of signal from 5-in-1 to Internet

  • 1
  • Problem
  • Updated 2 years ago
I have a 5-in-1 sensor mounted on my garage (it's part of a 01056 Weather Station System). It's worked flawlessly for over 2 years, reporting back to the base station and to the internet via the Internet Bridge.

About 4 months ago, I started getting errors reported from Weather Underground saying that the station is off the air, then it comes back on a couple hours later.  This started in November and continues to this day.

Nothing changed in configuration, positioning, or anything with the devices.  I have 110 Mbit internet service which is rock-solid.  

In the spirit of troubleshooting, I've replaced the batteries in the sensor, reset the Bridge per the instructions on this site, even reset the cable modem, router, and the rest of my network infrastructure, and it still happens every few days.

Today I noticed something even stranger: as I sit here, I am looking at my weather station on aculink.com  and I see some components of the sensor, temperature and humidity, show an "X" over the signal strength meter, while the wind speed and barometric pressure show a signal. 

While all this is going on, the LCD base station of the weather station is happily reporting current conditions without fail.

Any ideas what may be going on here?
Photo of Joseph Lynn

Joseph Lynn

  • 9 Posts
  • 7 Reply Likes

Posted 2 years ago

  • 1
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes
Hi Joseph,

It sounds like the bridge and your sensor may have lost signal with each other.  You may want to bring the sensor inside and position it side by side the bridge and allow them to reconnect.  If this does not resolve the issue, please call us at 877-221-1252.
Photo of Larry Krainson

Larry Krainson

  • 13 Posts
  • 2 Reply Likes
I agree with above too. But you may just want to change the batteries first and see and also clean off the solar panels. Yes, it could be that simple.

If that doesn't work, then follow the directions up top.

Also, is the bridge showing a ip address to the router? You can get into the router programming and have it show a list of connected IP addresses. Is the bridge one of them?

Between all the above, hopefully you'll get some debugging results and get it working again.
Photo of Joseph Lynn

Joseph Lynn

  • 9 Posts
  • 7 Reply Likes
Thanks for the responses.

Larry: before I posted my original query, I replaced the batteries with fresh lithium cells and cleaned off the head unit.

There is a solid connection between the bridge and the router: using LanScanPro on my Mac I can see the bridge at its usual IP address sitting on my network, happy chattering away.  That said, you've given me the idea to go after the bridge's connection to my network the next time it happens. Maybe I'll try switching ports on the router, swapping in a new cable, or something along those lines.

The issue still comes and goes, unpredictably and with no consistency as to time of day, weather conditions, or how busy my network is.  Typically, it goes off the air for 2-3 hours at a time and then reconnects.  And all through this, the base station continues to display current conditions without a bump.

The advice from Crystal at Acu-Rite could be worth trying if the head unit wasn't on a tall mast in my backyard and it wasn't the middle of winter. :)   I'll save that troubleshooting for a good weather day or the Spring.

Thanks again!
(Edited)
Photo of AcuRite Kevin

AcuRite Kevin

  • 1015 Posts
  • 73 Reply Likes
Hi Joseph,

Just one point to consider when you are able to bring your sensor down: when using lithium batteries, if you are using Energizer Ultimate lithium, we would suggest changing those to the Energizer Advanced.  The Ultimate style lithium cells typically overpower the sensor and can cause it to stop sending data periodically, while the Advanced cells work very well. 

Have a great day!
Photo of Joseph Lynn

Joseph Lynn

  • 9 Posts
  • 7 Reply Likes
Thanks, Kevin.  That's interesting data on the batteries;  if the weather cooperates this weekend I'll give that a shot, too.    

This problem also occurred when I had good ol' Kirkland alkalines in the sensor, but I am open to all options.
(Edited)