Reaching customer support

  • 1
  • Problem
  • Updated 2 months ago
I am having a problem with my display on my acurite system. I waited over FOUR AND A HALF HOURS on hold to reach customer support. I number 32 on cue when I called. By five o'clock I was finally number four. I thought they may close, but I held on and forty-five minutes later I was number one and ready to talk to someone. Then a recording comes on saying "we are having system problems and to try another day"! I could not be madder and more disappointed with Acurite. There is no excuse for this kind of treatment to customers. 

Mark Keller
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Mark

  • 4 Posts
  • 0 Reply Likes
  • Very pissed off and angry!!!!!!!

Posted 3 months ago

  • 1
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AcuRite Rachell, Employee

  • 6145 Posts
  • 195 Reply Likes
Hello Mark,

We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased. We are happy to assist you with your display unit. What issues are you having? Thank you.