Random and Daily Loss of Hub Connection

  • 1
  • Problem
  • Updated 2 months ago
Folks - The situation of the smart hub not staying connected has now reached a point of way beyond poor support/product service. For more than a month my smart hub randomly disconnects and reconnects multiple times during the day - every day...come on ... as far as I am concerned this renders the product useless and completely unreliable. It has been updated to 47 - no change - there is a support ticket out there and what I read here is that everyone is having problems but there is no fix. To be clear - there is no way that I could recommend your product to anyone at this time...please get this fixed... Ted Chrimes
Photo of Ted Chrimes

Ted Chrimes

  • 1 Post
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6284 Posts
  • 199 Reply Likes
Hello Ted,

We do apologize for the inconvenience you have experienced with your Access. I can see you have been in contact with the AcuRite Support Team regarding this issue. We are currently investigating and will update you once we have more information. We do appreciate your patience. Thank you.