Rainfall still incorrect after newest firmware update

  • 2
  • Problem
  • Updated 2 years ago
The rainfall readings on MyAcurite and WU are still incorrect on the newest firmware (application ID is 224) for the SmartHub. The WU website reads .01 inches of rain, the MyAcurite Dashboard reads .01 inches of rain, the MyAcurite charts shows .02 inches of rain and the display unit in the house shows .35 inches of rain.

Attached are a few pictures showing the details.



Photo of Matthew

Matthew

  • 22 Posts
  • 8 Reply Likes

Posted 2 years ago

  • 2
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
Same here.. hopefully they can fix this
Photo of George D. Nincehelser

George D. Nincehelser

  • 6746 Posts
  • 1249 Reply Likes
Can you post your internal web page showing your signal levels and other details (you might want to obscure the last 4 parts of your MAC).

It does appear that your SmartHUB has a weak signal from the colors.  Perhaps you're losing signal during the rain?

Yesterday I got 1.73" without missing a beat.
(Edited)
Photo of Matthew

Matthew

  • 22 Posts
  • 8 Reply Likes
It has a 2 out of 4 for the 5 n 1 but for the rain gauge it says no devices detected (I assume that's a different product, like their wireless rain gauge and has nothing to do with my rain gauge on the 5n1)
(Edited)
Photo of Ken

Ken

  • 47 Posts
  • 11 Reply Likes
Waiting for rain to check on mine. Forecast for rain today looks good. Hoping its resolved. Will update.
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
Mine is still way off..signals are good..no clue..has been this way since the migration.
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
Bridge.. waiting for more rain to double check I think I got the patch update around that time on Saturday because I lost weather underground. Did some tweaking with my router to get better signal. Will comment again once it rains.
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
Update rained last night and my display and My Acurite are the same.. also Weather Underground correct hooray..hopefully it will continue.  Only bad part is the totals on WU are so far off. 
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello npalmy,

Thank you for the update. We are happy to hear things are working properly.  We apologize, there is not a way to clear the records on Weather Underground.  Please let us know if you have any other questions. Thank you and have a great day!
(Edited)
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
FYI,  Another update...rain event today..My display and WU are the same but nothing on My Acurite.. 
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes
Hi npalmy,

Your dashboard appears to be reporting information correctly now.  Please let us know if there is anything else that we can do for you.  Have a great day!
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello All,

We are currently looking into this. Thank you for the information. We do appreciate the feedback. Enjoy your day!
Photo of Doug Barkus

Doug Barkus

  • 261 Posts
  • 43 Reply Likes
Mine had major issues yesterday.
Received .53 inches according to the display.
My Acurite is showing 21.05 inches.  It also sent that to Wunderground, although the tabular data shows .53, but the total shows 21.05 there also.

Also, MyAcurite and Wunderground both show a 67 mph wind gust when the wind around those times was only 1-2 mph.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Ulises,

We do show rain registered for August 27th. Please check your account. Thank you. Have a good day!
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
That rain on the dashboard showed up the next day and is not the same total as my display and weather underground. The dashboard is way off.
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes
Hi npalmy,

We see that your dashboard is currently showing .62 inches of rain.  Are you still seeing a large difference between the display and the dashboard?  Have a great day!
Photo of npalmy

npalmy

  • 15 Posts
  • 0 Reply Likes
Yes it matched with this last rainfall, hopefully it will continue.  
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello npalmy,

Please let us know if you read inaccurately.  Thank you and have a great day!
Photo of Matthew

Matthew

  • 22 Posts
  • 8 Reply Likes
Update: Currently getting rain and everything is matching, so it looks like it's working correctly again.
Photo of Christopher Thompson

Christopher Thompson

  • 22 Posts
  • 6 Reply Likes
I am having the same problems the OP described. It just started during yesterday's rainfall. Those of you who have it working now... what did you do?
Thanks