Rainfall failing to report to MyAcuRite

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  • Problem
  • Updated 2 months ago
MyAcuRite is not reporting rainfall. All of the other functions are reporting normally. The indoor display does show the rainfall, so the sensor is working. I've restarted the aculink but still can't get rainfall to report to MyAcuRite.
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Tom Wilson

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Posted 2 months ago

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AcuRite Rachell, Employee

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Hello Tom,

Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. When and where was your smartHUB purchased? Please let us know if the issue continues. Thank you.