Rainfall amount not reporting to WU

  • 1
  • Problem
  • Updated 2 years ago
My rainfall amount is reporting right to my dashboard but not to WU. All other date to WU seems to be right and up to date. This seemed to start happening after I received my hub back from acurite for repairs.  I received it back maybe a week ago and thought all was good but last night it rained the first time sense I got back my hub and its not reporting to WU. This is a different problem then what the hub was sent in for. Can you help me with this problem?  Thanks
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Stomperz71

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Stomperz71,

Please power cycle your smartHUB and router.  To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB.  After this you can unplug your router.  Please leave them unplugged for about 5 minutes.  When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Please let us know if you continue to have issues.  Thank you and have a great day!