Rain Gage Resetting Mid Day on Wunderground

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  • Problem
  • Updated 2 years ago
It has been raining all day.  When I looked at Wunderground all was right and then at 1:56PM EST, the rain chart went down to zero and reset.  This has happened a few times this week.   Any ideas anyone?   
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G Monner

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  • wet.

Posted 2 years ago

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AcuRite Jennifer

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Hello G Monnor,

We are sorry to hear you are having problems with the rain. We are aware of the problem, and are currently looking into it. At this time we do not have a resolution.  At one point we did feel we had a fix to put into place, unfortunately through testing, we found that this fix would have caused other issues and we did not want to compound any frustrations. We understand that accurate data is important to you and we agree wholeheartedly with you. We have full confidence that we will find the best resolution for this problem and as soon as we have details to share we will let our customers on the community forum know. Thank you. Enjoy your day!
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Ron Shadwell

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Jennifer, I think you should "Pin" a note to the top of the support forum explaining that you are working on the rain gauge resetting. That way you might not get as many asking the same question.
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AcuRite Jennifer

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Hello Ron,

Thank you for the feedback. We do look at each case individually when we are addressing any problems on My AcuRite. We will take this into consideration for future posts. Enjoy your day!
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Ron Neigh

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Just an FYI to Acurite......as of 12-7-16 I have had 3 rain events in the past week and every time the rain total reporting to MyAcurite and WU reset at least once. There were no apparent gaps in the data (as displayed on MyAcurite) it just reset.
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AcuRite Jennifer

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Hello Ron,

Thank you for the information we are currently looking into this as stated above and hope to have a resolution after the holidays. Please let us know if there is anything further we can assist you with. Enjoy our day!
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Ron

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Every reset on mine has been at the top of an hour, but not every hour.  There are no missed 5 minute reports in the downloaded history.  Is it really this difficult to code not resetting if it's not 12:00AM?  Just curious, only have a beginning knowledge of programming, but I would love to know why this is such a perplexing issue.
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Harold Ashe, Champion

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I have 2 smartHUBs, one behaves as it should but the other one does reset to zero at least once during a rain event.
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Ron

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Oh so glad I got to be one of the lucky ones, especially with a brand new product.  Hey Acurite, I have one of the defects, how about an exchange?
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AcuRite Rachell, Employee

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Hello Ron,

We are sorry for the issues you have been experiencing.  Exchanging the smartHUB will not correct the issue.  We are currently working on correcting this. Once we have a solution that will be posted at the link below.  Thank you and have a great day!

https://www.acurite.com/support/my-acurite-migration

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G Monner

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It is a month later, the rain gauge has reset 3 times today.    Not happy.  Please send me a free weather display so I don't have to walk to the other side of the house to see accurate rain data.   
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AcuRite Jennifer

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Hello G Monner,

We are sorry but we are not able to send a free display. This is an issue we are working on and hoping to correct sometime after the holiday. We do not have a specific time frame as to when but will update the users on the forum when we have one. Thank you. Enjoy your day!
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Ron Shadwell

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My rain data seemed to be working pretty good today , raining for over 8 hours and then for some reason it went from .43 to 82.34 inches and then back to .43 but the total is still 82.43
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Ron Shadwell

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This is my image of the chart.
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G Monner

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Today's rain gauge...
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G Monner

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If Acu-rite is serious about customer satisfaction and quality, they will stop selling the bridge until the problem is resolved.  This is several months ongoing.  Time to outsource the fix.   On another note, if your code is that poor, do we need to worry about being part of an IOT attack?

Now for some trouble shooting help.  It appears that the rain gauge drops all its records when the precipitation rate goes back down to zero.   Look for your reset error in that subroutine.  

(Edited)
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G Monner

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and it strikes again, just as the precip rate goes to 0.


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AcuRite Jennifer

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Hello All,

We are aware of the rain issue on My AcuRite and are working on this problem. We will update the users on the forum once we have one. Thank you. Enjoy your day!
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G Monner

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Jennifer, why is Acurite still selling the smarthub/bridge known there is an issue?   Seems to me the company is NOT taking this seriously if they are willing to sell a sub par product.   The problem has been ongoing for months fix it or roll back the MBW update. #AcuWrong
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AcuRite Jennifer

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Hello G Monner,

Some users are experiencing issues and some are not. Each issue that comes up we do look at, and work on getting it corrected. We appreciate your feedback. Have a good day!

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G Monner

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Well Acdurite only knows what people are reporting, so that may not be an accurate statement.  Additionally, I would think they more or less all have the same firmware and therefore are vulnerable to the same shortfall.  That being said, Acurite knows there is a problem and even through customers are voicing their concerns, Acurite is more than willing to sell the same gear with same issues to anyone.  What does that say about Acurite?  To me it means $ is more important than quality and their customers.
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AcuRite Rachell, Employee

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Hello G Monner,

While we are aware of the problem, we are researching the best course of action. This issue is not affecting all of our users.  We understand that accurate data is important to you and we agree wholeheartedly with you. We have full confidence that we will find the best resolution for this problem and as soon as we have details to share we will certainly post them on our community forum as well as at the link below.  Thank you and have a great day!

https://www.acurite.com/support/my-acurite-migration
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Jake Tobin

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Just wanted to add that I'm also experiencing the issue with the smart hub reporting and also saw it some months back with the display connected to my computer.

Looking forward to the fix!


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AcuRite Jennifer

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Hello Jake,

Thank you for the information. We will update our users here on the forum once we have a solution. Thank you. Have a good day!
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G Monner

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It is still happening.  Please send me a new bridge.   Don't tell me you won't because it happens randomly on all bridges.  Because if that is true, you should not be selling them either and Acurite is still selling them.   

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chuck.waterfield

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I, too, am exasperated.  I have a farm, and rainfall is the reason I paid money to your company.  I have waited months with the promise of a software fix.  None has come.  Either refund my money, or send me a new unit.  Contact me for my mailing address.

I've just posted a negative review on Amazon, where I bought this unit.
(Edited)
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jackdaynes

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I've recently noticed this problem in my own PWS. It shows up during a pause in the rainfall (as noted by others). I'm not sure about the veracity in stating that "not all users are experiencing the problem". Not everyone get's rain events often enough to see the problem and not everyone pays close attention to the daily reports.

Here in southern California rain has been scarce, but only with our recent rains has there been an opportunity to uncover this flaw in your system. Given the problem has been known for over 2 months, one can see how customers have doubts about the ability of the Acurite team to sort out the problem.

I did not have this problem before the bridge had to be replaced due to the "upgrade".

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AcuRite Jennifer

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Hello All,

Wednesday, January 25, 2016

Many customers have noticed an issue regarding how rainfall is calculated and sometimes sporadically resets to zero during the day on both the charts and the day’s total accumulation. With the significant storm activity across the southeast this past weekend, we recognized the increased activity in our forums related to the rain reset issue and how it is impacting the accuracy of reported daily rainfall to My AcuRite and Weather Underground. One of the primary causes of the rain resetting you have experienced actually relates to a time-sync discrepancy between the smartHUB and the My AcuRite service; especially as the hour changes throughout the day (which is why you will notice the reset issue generally happens at the top of a new hour, i.e. 2PM, 3PM, 4PM, etc.). Because the smartHUB communicates directly to Weather Underground after communicating with the My AcuRite servers, when the smartHUB resets the rain total, it sends the reset data to WU as well. The development team is actively working on a fix to properly sync the time, which will prevent improper rain resets related to this issue.

What’s Happening
To explain the cause first requires explaining how the smartHUB handles rain data from the 5-in-1 Sensor and the standalone Rain Gauge. The smartHUB is responsible for tracking the rain total throughout the day, keeping this running total in its memory. Throughout the day, the smartHUB transmits this number online at normal intervals to My AcuRite and Weather Underground. At the start of a new day, the smartHUB wipes this memory, and restarts this daily accumulation of rain number at zero.

However, the smartHUB does not have an internal clock. As part of the process to track when a new day begins, the smartHUB receives an updated time of day when it checks in with the online servers in preparation to transmit sensor data. By comparing to the previously received time, the smartHUB can recognize when it has passed into a new day. For example, if its last received time was 11:59 PM, and the next is 12:00 AM, it knows it has passed into a new day, and will reset the accumulated rain data.

What is interfering with this expected process is the slight differences in time between servers, much like how different clocks in the home may be a minute or two apart. For example, if one server has a time of 2:00 PM, the smartHUB will update to this time. However, if on the next transmission it checks in with a server that has a time of 1:59 PM, instead of going back in time, it instead assumes it has entered a new day. Because the smartHUB believes it’s a new day, it resets the daily accumulation of rain back to zero, and transmits this new number online. This is when your online data improperly resets to zero on your graphs.

What We’re Doing About It
While we have made improvements to synchronize the time across the servers, we are also currently testing a fix to streamline time synchronization between My AcuRite and the smartHUB in such a way that the improper rain reset conditions never occur. This will restore accurate rain data being sent to both My AcuRite and Weather Underground.

We are sorry for the inconvenience, and appreciate your ongoing patience. We will be actively updating on this issue as more information becomes available.


https://www.acurite.com/support/my-acurite-migration
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G Monner

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If you care about quality, you will stop selling the bridge until you resolve the problem.