Problems once again

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  • Updated 4 weeks ago
So my power went out for a few seconds and now all 3 of my access devices are showing offline when I check them. I know from the last time this happened that I will have to go power cycle them to get them back. I though these access devices were going to be better??? My old Bridge worked far better, I never had any problems like this. Not too pleased about this.
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static1701

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Posted 4 weeks ago

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Jim Ace

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It's the way it is, problems with Acurite.
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static1701

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Well, I hope something can be done, I hate to start over with new hardware (From a different company)but this is getting old. I just got 9 emails saying devices have not had contact for the last 2 hours. So until I get home from work this will continue....
(Edited)
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Jim Ace

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Access is a problem, I switched to Ambient weather and have no issues, I still use sensors from acuritie for other applications and I sent my Hub back to them for testing.  I will not ever buy a AcuRite product again,  it's a shame I used their stuff for years and now I'm out of here.
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Gregory DiCarlo

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I know it's a bit pricey, but I am thinking of switching to Davis. I'm also done with Acurite.
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paulg

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Static, you might want to try to power your Access and Ethernet router through a battery backup surge suppressor unit like APC or similar.
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static1701

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I have a UPS on my router, switch, and cable modem. Also have a whole house generator. The access devices are not on backup because they are in different places in the house. When I used my bridge, I never had this problem. So I unplugged each of the access devices, opened the battery door and plugged them back in. They all work now. Still should not have to do that, what if I was on vacation???
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paulg

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Your situation is difficult (and unique) because of the 3 Access devices. It would be absurd to have to purchase 3 UPS devices to keep the 3 Access(es) running in the event of a few seconds of a power outage. Besides, the Access' battery backup was a selling point for just such a problem.

What product alternatives are out there that do what the Acurite product is supposed to be doing? I assume you need multi-sensor temp data of over 14 sites within a 300' radius of the Access devices and online accessibility of that data.
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static1701

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Well, I have 10 sensors plus an outdoor unit. So I really only need 2 access devices right now but I had planned to add sensors so I have the 3rd one. The thing is the bridge did everything I needed (Well, I could not use one of my sensors) for the most part, I have always received great service from Acurite and have been a loyal customer. I just want them to fix the issue. I think for now I am going to remove the batteries from the access devices. So when the power goes out, they will be dead and come back up in about a minute when my generator starts or sooner if it is just a quick outage. The down side to this is I will not get data from any sensors until they all re-connect and that takes a few minutes. If I could get complete coverage, I would put all 3 access devices in my server closet that has the UPS. I have them spread out so that I get complete coverage. Until this gets addressed, I can't justify spending any more money on sensors. 
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Jim Ace

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You should not have to do all these things to get a product that we all know has problems.  Fix the problem.  Way tooooo many excuses from people who are backing Access, open your eyes there's an issue,  why should we all have to accept a problem, please.