Problem with Access

  • 1
  • Problem
  • Updated 5 months ago
Received my new Access hub. All the questions I asked to this forum no one told me I could not have more than 7 weather stations on it!!! My Smart Hub that I have now has 10! I tried to return the Access they would not do it!! Tried to talk to a manager they would not transfer me. Very, Very Bad. I sure would love to have an executive manager call me, but I bet they will not.
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Terry

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Posted 5 months ago

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George D. Nincehelser

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You can use both your existing SmartHUB and the Access for a total of 17 sensors.
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Terry

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Yes and NO, If I have both SmartHub and Access I need two different dashboards on my computer desktop and different on my phone. I do not know how two different ones will effect my device on my desk that is cabled to my computer. All in All had I known I would have purchased Access 
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George D. Nincehelser

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Each device is given a tab on the same dashboard.  For example, I currently have 4.  It works well on both my computer and my smartphone.

It wouldn't affect the device on your desk.
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Terry

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Just saying it not what I expected, nor the way it was explained. I guess I lose! but will never recommend AcuRite
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AcuRite Rachell, Employee

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Hello Terry,
We are very sorry for any inconvenience experienced in your purchase. As you now know, the AcuRite Access is only compatible with 7 sensors. However, as George stated above you can certainly use the smartHUB and the Access at the same time.  I can see we did discuss different options with you over the phone. We have emailed you at the email address associated with your community forum account to discuss other options.  Thank you.