Problem installing PC-Connect-Setup.exe

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  • Updated 2 years ago
Here is a screen capture.

I have model 01536CDI.

Thanks in advance,

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Chris Lively

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Chris,

When are you seeing this message? Is this when you try to download the software or when you try to open the software?  Are you using a Windows computer or a MAC?  Thank you and have a great day!
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Chris Lively

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Thanks for the quick reply. This is a Windows 10 computer I will be using with the software. I will include a Belarc Advisor profile of the computer.

Computer Profile Summary
Computer Name: Chris-PC (in WORKGROUP) — Chris-PC
Profile Date: Monday, December 26, 2016 3:37:06 PM

Windows 10 Professional (x64) Version 1607 (build 14986.1001)
Install Language: English (United States)
System Locale: English (United States)
Installed: 12/23/2016 4:01:46 PM
Servicing Branch: Insider Preview
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

System Model
Asset Tag: Default string
Chassis Serial Number: Default string
Enclosure Type: Desktop
Processor a
3.50 gigahertz Intel Core i5-6600K
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
Main Circuit Board b
Board: ASUSTeK COMPUTER INC. Z170-A Rev 1.xx
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 2202 09/19/2016
20763.04 Gigabytes Usable Hard Drive Capacity
2112.84 Gigabytes Hard Drive Free Space

Slimtype DVD A DS8A8NH USB Device [Optical drive]
TSSTcorp CDDVDW SH-224DB [Optical drive]

Aireye S1 120GB SSD [Hard drive] (120.03 GB) -- drive 0, s/n G27322R000176, rev V2.7, SMART Status: Healthy
Generic- Compact Flash USB Device [Hard drive] -- drive 7
Generic- MS/MS-Pro USB Device [Hard drive] -- drive 9
Generic- SD/MMC USB Device [Hard drive] -- drive 6
Generic- SM/xD-Picture USB Device [Hard drive] -- drive 8
JMicron SCSI Disk Device (640.13 GB) -- drive 1, s/n DB98765432134
Samsung D3 Station USB Device [Hard drive] (5000.97 GB) -- drive 2, s/n 00000000011E0A49
Seagate Backup+ Desk SCSI Disk Device (3000.59 GB) -- drive 5, s/n NA7DMQG1
Seagate Backup+ Desk SCSI Disk Device (4000.78 GB) -- drive 4, s/n NA7EKXW5
Seagate Backup+ Desk USB Device [Hard drive] (4000.78 GB) -- drive 10, s/n NA5KS6QP
WD My Book 1230 USB Device [Hard drive] (4000.71 GB) -- drive 3, s/n WCC4E1AXFLAS
Memory Modules c,d
16268 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM1' has 8192 MB
Slot 'ChannelA-DIMM2' is Empty
Slot 'ChannelB-DIMM1' has 8192 MB
Slot 'ChannelB-DIMM2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) * 119.51 GB 51.53 GB free
d: (NTFS on drive 3) 4000.75 GB 25.00 GB free
e: (NTFS on drive 10) 4000.78 GB 52.42 GB free
f: (NTFS on drive 2) 5000.97 GB 479.90 GB free
g: (NTFS on drive 5) 3000.59 GB 765.32 GB free
h: (NTFS on drive 4) 4000.78 GB 212.37 GB free
q: (NTFS on drive 1) 639.66 GB 526.30 GB free
* Operating System is installed on c:
Network Drives
None detected
Users (mouse over user name for details)
local user accounts last logon
  chris 12/25/2016 5:50:46 PM (admin)
  defaultuser0 10/22/2016 7:22:24 PM
local system accounts
  Administrator never (admin)
  DefaultAccount never
  Guest never
Font Driver Host domain logons
  UMFD-1 12/25/2016 5:51:16 PM
  Marks a disabled account;   Marks a locked account
HP Officejet 4500 G510n-z Class Driver on IP_HPED2596.local.9100
HP Officejet 4500 G510n-z Class Driver on USB001
Microsoft Print To PDF on PORTPROMPT:
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer v4 on PORTPROMPT:
Send to Microsoft OneNote 16 Driver on nul:

Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Intel(R) HD Graphics 530 [Display adapter]
Samsung SyncMaster [Monitor] (7.2"vis, s/n 1415000628, October 2008)
Bus Adapters
Microsoft Storage Spaces Controller
Microsoft VHD Loopback Controller
USB Attached SCSI (UAS) Mass Storage Device (3x)
ASMedia USB3.1 eXtensible Host Controller
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Renesas USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
USB Mass Storage Device
Intel(R) Display Audio
Realtek High Definition Audio
USB Microphone
Virus Protection [Back to Top]

Windows Defender Version 4.11.14986.1000
    Scan Engine Version 1.1.13406.0
    Virus Definitions Version 12/25/2016 Rev 1.233.3284.0
    Last Disk Scan on Sunday, December 25, 2016 1:00:54 PM
    Realtime File Scanning On

Group Policies
None detected

Other Devices
Realtek Digital Output (Realtek High Definition Audio)
Realtek Digital Output(Optical) (Realtek High Definition Audio)
Speakers (Realtek High Definition Audio)
SyncMaster (Intel(R) Display Audio)
Generic Bluetooth Radio
Microsoft Bluetooth Enumerator
Microsoft Bluetooth LE Enumerator
Logitech Driver Interface (5x)
HID-compliant consumer control device (2x)
HID-compliant device
HID-compliant system controller
HID-compliant vendor-defined device (4x)
Logitech HID-compliant Unifying device (3x)
Logitech Unifying USB receiver
Logitech USB Input Device
USB Input Device (2x)
HD 720P Webcam
HID Keyboard Device
Logitech HID-compliant Unifying keyboard
HID-compliant mouse
Logitech HID-compliant Unifying Mouse
Block device mounter
HP Officejet 4500 G510n-z
Microsoft Print to PDF
Microsoft XPS Document Writer
Officejet 4500 G510n-z [ED2596]
Root Print Queue
Send To OneNote 2016
Chris-PC (AMS Renderer)
Chris-PC (AMS Server)
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable Synth
Microsoft IPv4 IPv6 Transition Adapter Bus
Microsoft Radio Device Enumeration Bus
Wi-Fi 2
UIM Direct Device Image Plugin
UIM Drive Backup Image Plugin
Universal Image Mounter Controller
Generic SuperSpeed USB Hub
Generic USB Hub (3x)
HP Officejet 4500 G510n-z
USB Composite Device (4x)
USB Mass Storage Device (4x)
USB Printing Support
USB Root Hub
USB Root Hub (USB 3.0) (2x)
Generic volume shadow copy
WD SES Device
WesternDigital 4TB
USB Storage Use in past 30 Days (mouse over last used for details) [Back to Top]

  Last Used
Kingston DataTraveler 3.0, s/n 408D5C162FCCB0A0893F3540, rev PMAP 12/26/2016 12:48:43 PM
Samsung D3 Station, s/n 00000000011E0A49, rev 0204 12/25/2016 5:48:55 PM
WD My Book 1230, s/n WCC4E1AXFLAS, rev 1065 12/25/2016 5:48:55 PM
Seagate Backup+ Desk, s/n NA5KS6QP, rev 050B 12/23/2016 3:50:24 PM*
Generic- Compact Flash, rev 1.01 12/23/2016 3:47:13 PM*
Generic- MS/MS-Pro, rev 1.03 12/23/2016 3:47:13 PM*
Generic- SD/MMC, rev 1.00 12/23/2016 3:47:13 PM*
Generic- SM/xD-Picture, rev 1.02 12/23/2016 3:47:13 PM*
* Possibly used again before the reboot following this time.
Hosted Virtual Machines (mouse over name for details) [Back to Top]

None detected