Poor quality and customer service.

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  • Problem
  • Updated 1 year ago
My 5in1 sensor eats through batterys in two weeks. They said to do a hard reset. I did it twice. No change. I have noticed other people having the same problem. This seems to be poor manufacacturing or a cheap made product. This was a gift and it must have sat on a store shelf since 2014. I have only had this thing for 8 months. They cant help on repair because of age. and the fact i cant trace the purchase slip being a gift. They say that the sensor needs to be replaced. No way will I purchase a new sensor and take a chance on it being junk as this one. I will look into a different brand as i have really liked the idea of being able to see the outside readings. Acurite do something about your defect or you wont stay in buisness very long. somebody asked me about it the other day. I told them they should go with another brand as well. word gets around.
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Penny McKnight Whisenant

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Posted 2 years ago

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AcuRite Jennifer

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Hello Penny,

Are you able to test the batteries to see what the voltage is on them? What is the brand of battery you are using?  There is a small white sticker located in the battery compartment of the display and sensor. It starts with QC. You may need to remove the batteries to see it. It typically is on the side, top or battery compartment cover. It has 4 digits after QC. Please provide me with those numbers. Thank you.
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Jim Callahan

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Same issue for me.  Customer service made it sound like this would be really easy but here's what I got:

If the product has been previously registered with us or you are able to provide a copy of the purchase receipt verifying the purchase date is within the one year warranty period; it would be covered under our warranty policy. To return the product to us please follow the steps below.

1.)  Reply to this email with your shipping address and phone number. (For locations in Canada, please provide a physical location.)  Also, please provide the 4 digit code located on a sticker inside the battery compartment.

2.) If not previously registered, provide a copy of the proof of purchase dated within the last year by attaching to this email or include in the package with your product. 

3.) Send the unit for testing and warranty coverage. Please package the item carefully; Chaney Instrument Co. is not responsible for product damaged in transit from the consumer.  
Note: Remove stands, instruction manuals, batteries, and adapters unless otherwise instructed.

The item should be addressed as follows:

Chaney Customer Support
RMA  00534269
965 Wells Street
Lake Geneva, WI 53147

Once the item is received, it will be given to our Quality Control Specialist for inspection and testing. If a manufacturing defect is found the item will be repaired or replaced under the warranty.  An update of your case will be sent once testing is completed, including return tracking information.  This process can take 1-3 weeks for completion..

This was a gift.  Too bad.  It worked ok for a few months.  Just a technical tchotchke.
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AcuRite Tori

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Hello Jim,

I do see that your weather station is registered. Please follow the instructions we have provided you in the email. We look forward to working with you in getting the weather station fixed. Thank you.