Please ensure order 100306731 is canceled and that the hold on my Visa is removed.

  • 1
  • Problem
  • Updated 2 months ago

I placed this order on January 7th and all looked good; however, when I checked my Visa statement, you  had put 2 holds for $159.98 and 1 for $59.98 on the card.  With my discount code, the correct charge should have been $59.98.  I checked the Visa account yesterday and now there is just one hold for $159.98.  I then checked the order status on you web site and it says the order has been canceled.  After waiting on line for an Acu-Rite representative and being dropped 3 times while reading through the issues on your support forum, all I want now is to have the hold removed from my Visa.  I'll stick with my existing hub until you get this one working properly.

Please remove the hold from my Visa.

Photo of Rick Fadden

Rick Fadden

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Posted 2 months ago

  • 1
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AcuRite Rachell, Employee

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Hello Rick,

We can see that the orders in our system have been cancelled as you have stated.  The hold on the funds should fall off the within 3-5 business days. We apologize for any inconvenience experienced. Please let us know if you have any questions. Thank you.