Phantom Rainfall on My Acurite (and Wunderground) but on 5-in-1

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  • Updated 5 months ago
Yesterday, it did not rain here in the Washington, DC area.  However, I noticed that my WU display showed 2.36 inches in 10 minute timeframe.  

My Acurite login shows the same

My 5-in-1 display is accurate in that no rain fell yesterday.  So it isn't the wind or anything like that messing with the sensor (the unit is securely attached and it wasn't even that windy yesterday)

I have the new Access point (not the wireless bridge) 


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kpj104

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Posted 6 months ago

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AcuRite Rachell, Employee

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Hello kpj104,
Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please wait 15 minutes before trying to add the Access to the account again. Can you please provide us with the following information:

Do you have batteries in your AcuRite Access? If so, what brand?

Who is your Internet Service Provider?

What kind of internet do you use?

What is the exact hardware models between the internet and your Access such as Modem, switch, and router models?

Please let us know if the issue continues. Thank you.
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kpj104

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Hi Rachell

I do have batteries in there -- they are energizer alkaline

Comcast is my ISP

The kind is described by the provider

I use Google Wifi between access and the router.
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AcuRite Rachell, Employee

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Hello jpj104,
Thank you for providing this information. After the power cycle have you seen rainfall on My AcuRite when it has not rained? Thank you.
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kpj104

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Hi Rcahell

No, I have not seen it.  Then again, I had not seen it before either :) 
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AcuRite Rachell, Employee

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Hello kpj104,

Please let us know if this issue reoccurs. Thank you.