PC Connect will not detect my indoor display

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  • Updated 2 weeks ago
For about the last 3 days PC connect will no longer detect my indoor unit. It's been working fine since I got it 4 months ago. I have tried everything. Uninstalling the software, different cable, different ports, resetting the display.

Model# 02064CDI
Windows 10 version 1709 64 bit
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Alan Bouyssou

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Posted 2 months ago

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AcuRite Rachell, Employee

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Hello Alan,

Please try a new USB cord and/or port on your computer. If the issue continues, please factory reset your display. To do so, press and hold the reset button located inside the battery compartment for 10-12 seconds or until the display clears completely. After set up, connect the display again. PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Please let us know if you continue to have this issue. Thank you.
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Alan Bouyssou

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Hello,
I did everything you suggested but it still doesn't work. I have attached a screenshot.
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Steve U

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Right click the Windows Start icon: Select System tools: Select Device Manager (on the left): Is there a yellow mark next to Universal Serial Bus controllers or, if you expand that, one of the items?That indicate a driver/device problem.  You ca right click on the problem line: select uninstal driver and let it rediscover the device (on the Menu Action: scan for hardware changes, to speed up detection) )
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Alan Bouyssou

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There is no yellow mark that I can see.

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Steve U

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Well, at least it is not a device in trouble.  ;)
Can you find it under any 'known' type devices?(I don't have a PC connect display, just used to chasing generic USB issues, so I don't know where it would normally land.)W10 recently did a big update. Maybe your display got really confused by the USB trying to reconnect. Have you done a full reboot of the display (you lose any data in the display)
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Alan Bouyssou

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No, I can't find it anywhere in the device manager but it shows up under Bluetooth & Other Devices in Windows Settings as "Chaney Instruments".
I have done a full reboot and have uninstalled and reinstalled the software.
Thanks for the help.