PC-Connect quits working at random intervals

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  • Updated 2 months ago
PC-connect quits working at random intervals and I must restart the computer to get it back working. What is causing this and how doo I correct it.
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Walter Stauffer

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Posted 3 months ago

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Bill Martin

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make sure your PC NEVER sleeps/hibernates. It must be on 24x7.
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Walter Stauffer

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It is always on. 
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Steve U

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Some Network ports have power savings settings. I think this is just an Intel (network adapter) thing.   In the DEVICE MANAGER: View the Network adapter Preferences and see if there is a Power tab on that dialog,

BTW I just found one of my (add-on) USB3 adapters also had power settings
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Jack Canavera

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Another gotcha is if you own an iMac and if you allow the screen to shut down if the Mac sits unused.  The USB ports on the back of the screen will also shut down even though the processor may be awake.  
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AcuRite Rachell, Employee

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Hello Walter,
Do you have you computer set to High performance or Balanced? If your computer is on Balanced, please change to High Performance. After this if the issue continues, open your control panel and click on 'Hardware and Sound' then 'Devices and Printers'. Here you should see a device labeled "Chaney" Please Right click on the device to uninstall it. After the name of the device is removed, disconnect the device and restart the computer. Re-install the PC Connect software. Re-connect the USB with the display. Once you have everything set up again, please let us know if you have any other issues. Thank you.
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Walter Stauffer

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I have tried all of these suggestions but none have solved the problem. Any other suggestions?