PC Connect interfering with internet speed.

  • 1
  • Problem
  • Updated 5 months ago
PC Connect is interfering with my internet service. My normal internet speed is 6mps. With PC Connect enabled and providing data to WU, internet speed is barely 1mps. If I disable PC Connect, disconnect the USB cable, reboot my 2017 iMac, High Sierra OS, my internet speed returns to 6mps. I have done this several times to confirm its the software. Does the 5/1 sensor transmit wifi or RF? What can I do about this situation? I do not have a smart hub. The whole purpose of me getting the 2032C is to transmit data to WU.
Photo of Dennis DiMarco

Dennis DiMarco

  • 11 Posts
  • 1 Reply Like

Posted 5 months ago

  • 1
Photo of Fred Flinstone

Fred Flinstone

  • 281 Posts
  • 40 Reply Likes
6mps is a pretty slow speed.  I didn't even know any provider was even doing a speed that low.  Contact your cable provider and they can probably check line while you have PC connect plugged in.
Photo of Dennis DiMarco

Dennis DiMarco

  • 11 Posts
  • 1 Reply Like
Mr. Fred, I've been around since the Radio Shack TRS 80 and Commodore 64 so I am painfully aware that 6 mbps is slow. There is only one provider where I live so I'm stuck with it. My baseline speed is 6 mbps and with PC Connect enabled it drops to as low as .06 mbps (60 kilobytes). PC Connect is doing something to my router connection, not sure how or why but I am sure its not good. Provider claim is that I have a virus (false). Thanks for your input.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hell Dennis,

The sensor transmits to the display via a Wireless Frequency: 433 MHz. If you are transmitting data to My AcuRite and have the display plugged into the computer at all times transmitting the data it is going to use some of your internet connection. We would recommend contacting your internet service provider to have them take a look at what you should be getting.
(Edited)
Photo of Dennis DiMarco

Dennis DiMarco

  • 11 Posts
  • 1 Reply Like
Thanks for getting back Jen. I found the problem; it was Apple Mail. At some point, Mail was "moving mail." I believe this condition also included my iPhone, which was having trouble sending/receiving mail too. I did some reading and found that "moving mail" can "get stuck" and not complete its task. Somehow this was sucking up bandwidth between my computer and phone. If I turned my computer off, my wife's computer would be running at 6 mbps (expected), when I turned my computer on, it dropped to kilobytes.  This whole episode was coincident with installing PC Connect so I assumed that it was the problem. After numerous trials it didn't matter if PC  Connect was installed or not, which caused me to look elsewhere. In ten years, I have NEVER had an operational problem with Macs, this was a simple matter of executing the "REBUILD" command under the "mailbox" tab in Apple Mail and it fixed itself. One thing I don't understand is that while looking at the Mac activity monitor and selecting network, there was no indication of gross upload or download activity. That issue is for the experts and I'm not one. Thanks again for your input, PC Connect has been exonerated!
(Edited)
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Dennis,

We are glad to hear you were able to get this resolved. Please let us know if there is anything further we can assist you with. Thank you.