payment failure

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  • Question
  • Updated 8 months ago
  • (Edited)
When I did payment by my credit card, it happened this same message
"Gateway Rejected: avs. Please try again or attempt refreshing the page.". 
After this message, I could not complete payment 3 times....
But I received message by card company payment completion 3times.
I want to buy Model:980ES only 1 Set!!!!
Finally, I have purchased by other card. 
Confirm my order. Please resolve my problem
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닉 소

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  • confused

Posted 2 years ago

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AcuRite Rachell, Employee

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Hello 닉 소,

Did you attempt to order this outside of the Canada or the US?  In a separate thread you stated that you were in South Korea.  At this time we do not ship outside of the US or Canada.  Thank you and have a great day!
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닉 소

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I am in Korea. but my cousin live in seattle. 
When cousin come back at next month, I will receive from him.
Anyway, before I paid completely, payment had failed 3 times.
Nevertheless, card company send 3times payments success's message.
please, check my account order
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Ricardo Ambrosio

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Hello. I am having the same problem. I live in Colombia, SouthAmerica, but my shipping address is a P.O. Box in the U.S. I have used Colombian and U.S. Credit Cards. Also I have tried my sister in law home address in the U.S. Nothing.
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AcuRite Jennifer

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Hello Ricardo,

I am the representative you spoke with this morning on our chat regarding this.  The card would need to be from the United States or Canada.The billing and shipping address would need to be from the United States or Canada. We would recommend having your sister try to place the order from her location. Thank you.
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박암

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Hi Dear, Jeniffer.

Do you mean that the US or Canadian credit card only can pay the order?  
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AcuRite Jennifer

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Good Afternoon,

That is correct. The card must be from the United States or Canada. The billing and shipping address must be from the United States or Canada as well to place an order on AcuRite.com