Payment authorization rejection from the processor.

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  • Problem
  • Updated 2 months ago
Good grief, they STILL have their head up their a$$ -- multiple attempts on multiple days with multiple CC's and the order checkout page just shows "Payment authorization rejection from the processor." On top of that the two contact phone numbers recording says they are not taking calls, the 262-203-5667 number listed at the top of this page just refers you back to the 262-729-4850 and the runaround continues....  
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James Bondurant

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  • Somebody should get fired!

Posted 3 months ago

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Stacey S.

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Same problem. :(
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David P

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As far as I can tell from the forum comments, the payment processor has been problematic for something like 2 years. TWO. YEARS. Emails I've received from Acurite have included phone numbers that led to "This number is no longer in service." Calls to their Customer "Service" line are useless -- I've been at position 12 on the wait, and after 2 hours I got to position 6, then was disconnected. I'd really like to upgrade but at this point I'm having trouble seeing why on earth I'd want to continue supporting such a screwed-up company.
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MuskokaJohn

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I don't get it either. Especially with the upcoming rollout of the new Atlas. Here is a company, that has a product to sell, and customers that want to buy it, and no way to purchase it. And although we have seen replies from Acurite reps, not one has addressed this on this forum. Please let us know if we should phone, order online, wait, or just give up, because that is what many are doing.
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MuskokaJohn

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Where did you get this information from. I'd be interested in reading it.
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David P

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Their main support page now lists an email address to write to about upgrading. They claim they'll get back to you in 2-3 business days. We'll see...
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sky

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After many fruitless attempts over several weeks to complete my order I just gave up.  Later I got an email regarding "Items in your shopping bag" with the following note: 

"We noticed you left this in your cart, were you still thinking about it? If we can help in any way, please contact us 1-262-249-3259" [NOTE: "This number is no longer in service." ]

And now (as of Mar 4th, 2018) this is displayed at the top of the support page:  

  "Due to the release of the AcuRite Access, we are experiencing long hold times at our Customer Support Center. You can now email support@chaney-inst.com and we will respond to your message within 2-3 business days. Thank you for your patience."

Okey, dokey, we'll give that a try.  (But I may have indicated a bit of my frustration with some of my comments:

"It astonishes me that a corporation could seemingly run themselves into the
ground as badly as you appear to be doing without some brain dead,
head-up-his-ass executive gripping the wheel and steering straight for the
abyss.

IS THERE ANYBODY WITH A PULSE AND AN IQ ABOVE ROOM TEMPERATURE THAT CAN RESOLVE THIS?
"
I suppose we'll just have to see if their latest lame attempt produces any results...
(Edited)
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AcuRite Rachell, Employee

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Hello Sky,
We are very sorry for any inconvenience you have experienced.  We see you have been responded to via email regarding this issue. Please let us know if you have any other questions. Thank you.