Outside temperature not working

  • 2
  • Question
  • Updated 2 months ago
Everything on this unit works fine it with the exception of the outdoor temperature. Why?
Photo of Brian Beatty

Brian Beatty

  • 2 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 2
Photo of Greg Fletcher

Greg Fletcher

  • 1 Post
  • 0 Reply Likes
Looks like their online assistance is as poor as their telephone service!  I have the same problem and everytime I call their support number I'm at least #30 in the line!  Was hoping to get assistance here.  Guess not!!!
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 197 Reply Likes
Hello Greg,

We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased. We are happy to assist you here. What questions do you have?

Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 197 Reply Likes
Hello Brian,
We apologize for the delay in response. Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, we would recommend replacing the outdoor sensor. When and where was this purchased? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.