Outside temp not displaying model 00554SBDI

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Outside temp not displaying model 00554SBDI.  I have read the solutions given and tried numerous times to re-boot but to no avail.  Read outside temps. for the first week then went to 60 (hardly that since it is snowing out) and now is just 2 dashes where temp. should be.  This is really frustrating....help!

Another 2 days of going thru the stock response and sequence to install batteries etc.  It just does not want to work.  I have repurchased  new Duracell batteries for the second time and nothing makes it work better.

Please email me the proper documents to start a warranty.

Mark
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Mark

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Posted 5 months ago

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AcuRite Jennifer

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Hello Mark,

Please try the steps below in the order in which they are listed:



You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.
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ScottC

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Hello,

I have the exact same problem with model 00554SBDI.   I purchased the unit from Lowe's on 3/25/17, and it will no longer display the outside temperature and humidity.  PLEASE NOTE:  I have followed ALL of the reset and battery replacement procedures as noted above and in this forum.  Is my only alternative now to take it back to Lowe's for a refund/replacement, as the unit is still under the one-year warranty?  Please advise.     

Thanks,
Scott
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AcuRite Jennifer

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Hello Scottso,

We do not recommend using the lithium batteries unless the temperatures are -4 degrees or colder where you live for an extended period of time. Please try the hard reset steps above with an alkaline battery. We recommend something such as Rayovac, Duracell, Kirkland or Energizer.  If that doesn't correct the issue we can initiate a warranty claim on the sensor.
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ScottC

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Hi Jennifer,

It clearly states on Page 4 of the instruction manual that "the sensor requires lithium batteries in low temperature conditions".   I live in NH where winter temperatures can fall below zero quite frequently.   Alkaline batteries can function improperly in cold temperatures, again, according to your instruction manual. 

This is misleading to an average consumer like myself.

Anyway, I did another hard reset using Rayovac alkaline batteries, and the temperature display is still showing blank.  Please advise the next steps.

Thanks,

Scott
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AcuRite Rachell, Employee

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Hello Scott,
I have provided a link below to the manual. In the manual it states: AcuRite recommends high quality alkaline or lithium batteries in the outdoor sensor for the best product performance. Heavy duty or rechargeable batteries are not recommended. The sensor requires lithium batteries in low temperature conditions. Cold temperatures can cause alkaline batteries to function improperly. Use lithium batteries in the sensor for temperatures below -4oF / -20oC.

We are happy to start the warranty claim, we just want to make sure all troubleshooting steps have been exhausted. If replacing the batteries with one of the recommended brands does not correct the issue, we will start the warranty claim.  Thank you.

https://www.acurite.com/media/manuals/00384-00388-00554-instructions.pdf
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ScottC

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Hello Rachell,

Thanks for providing the link, but it wasn't necessary as I already have a hard copy of the manual that came with the unit.  And as I already explained to Jennifer, I have already attempted several hard resets, including using Rayovac alkaline batteries instead of the lithium batteries.  I can't make this more abundantly clear:  THE UNIT DOES NOT WORK. PERIOD.

We've gone round and round with this issue over the last four days.  I could have resolved this issue quite easily and in ten minutes time, by driving to Lowe's with my receipt and the defective unit and simply getting my money back.  I chose instead to honor your warranty claim procedures and I am now starting mildly frustrated with the seemingly endless questions and stalling.

Please issue the warranty claim as soon as possible.  

Thank you,

Scott
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AcuRite Jennifer

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Hello Scott,

We apologize for your frustration. That is not our intention. We have emailed you at the address on file to initiate a warranty claim. Please check your inbox.