Regards Alan Taylor
I have Model VN1TXCA1 and am experiencing the same issue as Alan. But temp stuck at -40 and Humidity at 1%. All worked fine until the sensor batteries died. Replaced ALL batteries with fresh, reset all, but no change. All other sensors appear to be working fine. I also live in a costal region.
Since I replied to Alan yesterday my temperature has started working. But considering the lag time between my husband changing the batteries and cleaning the contacts, that the temperature started working was over a day. It also registered a considerable amount of rain and we have not had any rain or a cloud in the sky for the same time period. We are going to replace the whole unit, it's been acting too erratically.
One last interesting note, I too live in a coastal region. About a quarter of a mile from San Francisco Bay. So, that's 3 of us living close to salt water. It makes me wonder if the extra salt in the air has anything to do with the units failing? All three units had the -40 issue and mine was also at 1% humidity the same time as the -40 reading.
Living by the coast can be harsher on your outdoor sensor. We would recommend the following troubleshooting steps. If this does not correct the issue and you are under the 1 year warranty please let us know. We also have a replacement module that can correct this if your sensor is compatible. You sensor would need to be one of the following models: 06004M / 06004RMA1, 06014M / 06014RMA1, and VN1TXCA2. If it is not and you are no longer under the 1 year warranty we would then recommend purchasing a new 5in1 sensor. Thank you.
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
Checking for debris:
Items Needed: 5-in-1 sensor, Philips screwdriver, toothbrush (optional), moth ball (optional)
- First, open your 5-in-1 sensor by removing the (4) four screws from the bottom. The screws toward the center of the sensor are for Rain Gauge calibration only. Do not adjust these screws.
- After your sensor has been opened, remove any insects, cobwebs, or debris. An old toothbrush can help to clean out the hard-to-reach places.
- To further defend against insects crawling into your sensor, you may place a moth ball in the nook, near the tipping buckets (shown in video). Adhere the moth ball to the sensor with a piece of tape.
- Note: Insect repellant may be used for additional protection, but should not be sprayed on the internal components or into the sensor.
- Reassemble the 5-in-1 sensor by replacing the (4) four screws on the bottom of the sensor that were removed earlier.
I have followed your instructions and the sensor is definitely unserviceable. The sensor shows signs of green copper corrosion on the contacts. How do I go about getting a replacement sensor?
I am in Australia. Your website does not allow international selection for spares.
I can send you the part numbers off the sensor. I would order two sensors if you can send them to me in Australia.
Sapphire Beachfront Apartments. Apart 34/40 Solitary Islands Way, Sapphire Beach, Zip 245, New South Wales.
I am pretty sure this is what you need:
However, have you tried cleaning the connector as you may just have a bad connection?
I will let Acurite respond regarding shipping. I would spray some contact cleaner on the plugs and use a small brush (Old tooth brush) to clean off any corrosion you can see.