outdoor sensor stuck at 99%. Model 00611-RX. Just got it.

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  • Updated 2 years ago
Even when I have indoor and outdoor sensors inside side by side, the outdoor sensor reads 99%.  I received this about  a week ago from Amazon.  Have tried taking out batteries and putting them back in but does not help.
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Laura Wayne

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Posted 2 years ago

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AcuRite Jennifer

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Hello Laura,

If you are not receiving a signal from the sensor (models 592TX / 592TXR), or the temperature is flashing, showing dashes, or stuck, the unit may be experiencing wireless interference. Perform a hard reset to gain a strong connection between the units. 
  Perform a hard reset:

  1. Bring both the sensor and display unit indoors and position them side by side.
  2. Remove all batteries from the sensor.
  3. Remove all power from the display unit.
  4. Wait 1 minute to ensure that any remaining battery power has discharged from both units.
  5. Inside each battery compartment you'll find an A-B-C switch, be sure these match each other.  You may also want to try changing to a different setting.
  6. Reinstall batteries in outdoor sensor first.
  7. Reinstall batteries (and/or connect AC adapter) in display last.
  8. Let units sit within a couple feet of each other for 5 minutes to ensure a wireless signal is received.
    *The display should receive the signal within several minutes. 
  9. After a connection has been established you may place the sensor outdoors. 
    *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both. 

Read more about wireless interference and extending the wireless range here: http://www.acurite.com/wireless-signal-range

If this does not correct the problem you are having please contact AcuRite customer support at 877-221-1252 for a possible warranty claim. Have a good day.