Outdoor Sensor not communicating with Display Unit

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  • Updated 7 months ago
I purchased a wireless weather station, model #00754WB, for my husband for Christmas from Walmart.com. It worked wonderfully until four days ago. The outdoor sensor shows it is transmitting but the display unit is not receiving it. We are using alkaline batteries (which we tried changing). We followed all of the steps in the manual with no luck. We have also tried the reset. The indoor unit searches for a signal but cannot find it even with the sensor sitting less than a foot away. Any help it appreciated.
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Sharril Bellah

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  • frustrated

Posted 1 year ago

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Bill Martin

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Try powering down both disply and 5in1. Keep units ner each otherr, check tht any switche on both units are ser to same settings, re insert batteries and see if Display can receive 5in1 signal.
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Sharril Bellah

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Thank you. I have tried all of your suggestions. Several times, lol. Still no luck.
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Sharril Bellah

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My problem has been resolved. The outdoor sensor was not functioning correctly. Thank you, AcuRite, for sending me a replacement. Both outdoor sensor and indoor unit are working beautifully now. I appreciate your quick response and timely help. 
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AcuRite Tori

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Hello Sharril,

We are happy that we could find a resolution for you. Have a great day!
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Bill Green

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I am having a similar problem. I know the 5 in 1 is working because I can view my data on acurite and also weather underground, but the he display
can not detect my 5 in one at all. It did detect for the first week I had the unit and then stopped.
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Bill Green

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no batteries in this display. I disconnected the display for an hour. I did not touch the 5 in 1 sensor because the hook up to internet as been flawless. After the hour the display had no
memory or anything., less than an hour it still retained some info and data. Unlike a factory reset, just letting it cool off an hour and restarting made everything perfect again.
Go figure.
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AcuRite Rachell, Employee

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Hello Bill,

We are happy to hear you resolved your issue. Please let us know if you have any other questions. Thank you.

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Sara Puryear-Dunn

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My 00754 wb unit will not receive information from the outdoor sensor. I have replaced batteries, double checked the settings, done all the right stuff. It shows bars after I put everything back together, then after a few minutes, nothing. Just the dashes. The antenna shows blinking, but no bars. I don't know which unit is having a problem, the outdoor sensor or the inside receiver.... Any advice would be helpful.
(Edited)
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AcuRite Rachell, Employee

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Hello Sara,

We would recommend the following troubleshooting steps.  Please let us know if the issue continues. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:



- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter



- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C



- Place batteries into the outdoor sensor first



- Place batteries into display



- Allow units to sit side by side until they connect.
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Beverly A Montgomery

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Did exactly as above and still just dashes on outdoor????
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AcuRite Jennifer

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Hello Beverly,

What is the model number of your weather station? How long have you had it and where was it purchased? What is the name brand of the batteries?
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Fred Flinstone

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did you bring right in next to the display and also try changing channels on BOTH units?
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Sara Puryear-Dunn

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I have done ALL of these steps.  Bought brand new Duracells at the store, brought them home and went through all the channels.  Let it sit about five minutes each time after taking the batteries out.

I thought I made that clear in my original post - I did all the troubleshooting steps, and nothing works.
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AcuRite Jennifer

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Hello Sara,

We apologize for the frustration when you tell us you have done all the troubleshooting steps we do not know which specific steps you have done, this is why we provide this information. Does the red light on the sensor flash after you insert the batteries? It should flash every 30-60 seconds. When you did the reset steps were you at least 3 feet from electronics? How long have you had the thermometer for, and where was it purchased? Can you read the model number that is directly on your sensor? Thank you for the information.
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Sara Puryear-Dunn

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Yes, the red light on the sensor flashes once I put in the batteries. I have had the unit for 9-10 months, I think. It was purchased from Wal-mart.
I have not tried them more than 3 feet away from ALL electronics.
Model number: 00754wb
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Jorge Garcia

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I have exactly the same problem with 3 different 00754WB units that I bought at Walmart. They were working perfectly for almost a year and then one after the other (within 3 months) got frozen (did not change anymore) on the outdoor temperature.


I have replaced batteries with new Duracell’s and Energizer and followed rhe troubleshoot steps described above with no resuls, just does not recieve any signal.


The funniest is that happened with the 3 of them even they are in different locations (brothers houses).


Please help. I’m in Mexico but the purchase was done in Laredo, TX.
(Edited)
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AcuRite Jennifer

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Hello Jorge,

You are welcome. Please let us know if there is anything further we can assist you with. Have a great Thanksgiving!
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Dennis Cutter

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I'm having the same problem with my 75077A2. NO outdoor read out, just 3 bars. I have tried all suggestions mentioned in this thread. Duracell (New) light blinks, a,b,c switch on both, away from electronics etc. My weather station just stopped for no reason, everything works but "outdoor" readout? Dennis *****@msn.com (removed by admin due to privacy purposes)
(Edited)
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AcuRite Jennifer

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Hello Dennis,

How old is the weather station? When you do the reset do you see the bars move up and down on the display? It should look like a cell phone signal. There is a specific order in which the steps need to be done. Please make sure you are doing the steps in the order listed below:

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.

If this does not correct the issue, and you have had the product less than 1 year we would initiate a warranty claim on the sensor. If you have had the sensor more than 1 year, we would recommend replacing it. I have attached the link below to the sensor.

https://www.acurite.com/temperature-and-humidity-sensor-06002rm-592txr.html
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Dennis Cutter

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As stated in my post: I have tried ALL suggestions, EVERYTHING you have posted in this mail and on the Acurite website! Please read it! Nothing works, just stopped working last Wednesday. Signal is flashing, NEW Duracell's, fresh batteries in transmitter and then receiver, (in order) it's about 1 1/2 to 2 years old. Look at it everyday 5 or 6 times! But not now! Outdoor readout has 3 flashing bars/lines! So apparently I have to buy a new sensor every year or two??? That ain't gonna happen! I'll start buying  from another American company, Taylor, La Crosse etc. I'm done buying AcuRite!  Back to you, Dennis Cutter, ******REMOVED BY ADMIN FOR PRIVACY***********
(Edited)
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AcuRite Rachell, Employee

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Hello Dennis,

We are sorry to hear of the issues you are experiencing.  When we assist you we do need to make sure all troubleshooting has been exhausted which is why we provided the steps above.  We apologize for any inconvenience this may cause you, the product is well outside the one year warranty period and the sensor will need to be replaced if the steps above did not correct this issue. Thank you.