Order Status!?? IS there a customer email address we can use?

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  • Updated 3 months ago
I don't want to spend another 45 minutes waiting to talk to a customer support person, is there anyone who has an email address for AcuRite support?  My order number isn't in my account information, but I have it....100316791 for an AcuRite Access and it hasn't arrived yet. I already had issues with this order, and spent 45 minutes online waiting for a customer rep.  Hate this service!!! 
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P Wallace

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Posted 3 months ago

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Jack Canavera

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You can try info@chaney-inst.com.  It is a good address that a human will look at.  Not sure if its the actual support email address but all their email does go to @chaney-inst.com.  I've used the info name before and it's the general mailbox for any communications going to the company.  It will probably get routed to the right person.
(Edited)
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Lee Hopkinson

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I have had success calling 1-262-729-4852 and then leaving a call back number.  If you stay on hold for a short time, you will be asked if you want to leave your number and keep your position in the service queue. That eliminates having to wait an hour or longer on hold waiting customer service.  You may not get a call back for several hours but for me they have called back.
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P Wallace

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Thanks Lee - I left  my callback number when I had to call about the order that their website got messed up, and no one called me back. Ever. I had to call the number and wait, hoping that they'd redeem themselves by calling me back before I got someone by waiting. No redemption for them.
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P Wallace

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Thanks Jack. I'll try that email.
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Brooks Bray

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I cannot believe the lack of communication on their part, why hasn't an email gone out regarding the shipping delay?  Their website clearly says products usually ship within one business day... that's laughable.  I've ordered from them before and it's always late.  This is probably the worst yet, I ordered on the 17th and it's now the 21st... no hint of the package being sent.  Very frustrating.
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P Wallace

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I never received an order confirmation. Their website locked up and froze. I was charged on my credit card, which made me call them in the first place. Finally spoke to someone again today and they stated that my order just went through TODAY (probably after they got my email), more than a week after I originally ordered. I'm very disappointed with the ordering process. Especially since I'm one of the customers with the old 'Internet Bridge' where I'm ordering the Access at their 'discount' - to appease my grief over them not supporting my expensive initial purchase.  No email support to speak of - (I travel a lot and it's hard for me to sit in one place and wait on the phone, let alone wait for a callback) - to me, that is way behind the times. After this unit and/or my 5-in-1 unit craps the bed, I'm going with another company. I worked weather systems in the military and decided on this company for my home service. This company's customer service, and ordering process is found wanting. They didn't even offer to expedite shipping, or anything extra to keep a long-time (soon to be ex-customer) happy! I certainly won't recommend AcuTRite (sic) to people who ask about my set-up. I now work in customer support and I bend over backwards to make sure my customers (mostly military and law-enforcement) are happy and satisfied. Word of mouth is the best advertising. I've given away thousands of dollars worth of extras if there was a delay or goof-up, or lack of support on my company's end. Not this company.  I'm a great customer to have - but no extra effort - heck, no effort at all, went in to keeping me happy. Unforgivable in today's market - when we have the internet and I can let thousands know I'm not happy with this customer experience.
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Brooks Bray

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Yeah I am going to have a very hard time recommending this company to folks in the future.  Their equipment for what it is, is very over priced.  Their colored display units are well over 100 dollars and have remained at that price.  Overtime you'd think they'd reduce the prices, no luck with this company.  Definitely going to be looking for another supplier in the near future.
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AcuRite Jennifer

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Hello P Wallace,

We sincerely apologize about your experience. We do take our customer feedback into consideration. Thank you for your feedback. We will work on making your experience better in the future. Please let us know if there is anything we can assist you with.
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Toby Erkson

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I ordered online and didn't receive a confirmation.  I called support early in the morning and chose the option for them to call me back.  They did call back about 15-20 minutes later and found out the email address they used had a typo, thus why I didn't get a reply.  Customer support updated my email address, sent me an update by email with tracking number, and I received my AcuRite Access in less than two weeks and two days ahead of the projected Receive date!

Installation of the Access device was a breeze!

So I'm happy with them.
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P Wallace

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I'm glad you're happy with them. Even still...you had to track down your confirmation. No way to run support to keep customer's happy. But again, glad you are. Cheers
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AcuRite Jennifer

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Hello Toby,

We are happy to hear that the information was corrected. Please let us know if there is anything we can assist you with.