Order cvv error

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  • Question
  • Updated 2 years ago

While submitting an order, I received a window stating a "cvv error" occurred, but when I tried to submit again I received a window stating the "email already exists" and the process failed.  I never received an order number or confirmation for the order and the item is currently still listed in my shopping cart, however, my credit card company texted me that the charge went through.  I have been charged by Acurite for the product, but my account shows to orders as being placed.  What do I do?  I'm concerned that if I resubmit the order I will be charged a second time for the product and I don't even know that the order will be processed or only charged to my credit card again.

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Richard

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  • confused

Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Richard,

We apologize for any inconvenience experienced.  CVV Error is referring to the three digit code on the back of your card.  Our system shows that the codes did not match.  The order was declined.  When you attempt to place an order on our site, the total will be held on the card for 3-5 business days.  You should see this amount back on your account within that time frame.  Please let us know if you have any other questions. 
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Richard

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Can you please send me details on the order so I can reorder.  Thank you.