On line ordering problems

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  • Question
  • Updated 3 months ago
For Jennifer. Has Acurite fixed the online ordering problem that so many experienced where they received an error message, no conformation, but their credit card was charged.
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MuskokaJohn

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Posted 3 months ago

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davefr

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As of a few minutes ago their online ordering website is still all screwed up. How can we "easily" check if an order went thru??
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AcuRite Rachell, Employee

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Hello Davefr,
We do see an order was placed under your name and email on 2/27/18.  We can see your package was delivered on 3/2/18. We apologize for any inconvenience you have experienced. Please let us know if you have any other questions. Thank you.
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AcuRite Rachell, Employee

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Hello MuskokaJohn,
I can see you were able to reach the AcuRite Support Team regarding your order. We are continuing to improve the ordering system. We apologize for any inconvenience you have experienced. Please let us know if you have any questions. Thank you.