On a 01536C I have lost data transfer;

  • 1
  • Problem
  • Updated 3 months ago
On a 01536C I have lost data transfer; PC connect shows device connected, Chaney Instrument is online, no data. Did complete reset, reinstalled the software , added VIS,. Still no data. VIS doesn't even see the base station. Tried to find a USB mode in my setup of the base but failed.
Photo of Bill Maritn

Bill Maritn

  • 1 Post
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6179 Posts
  • 195 Reply Likes
Hello Bill,

We are not able to assist you with third party software such as VIS. We are happy to assist you with PC Connect. Your display does not have a USB mode.  Are you using Windows or Mac?  PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Please let us know if you continue to have this issue. Thank you.