No update from support

  • 1
  • Question
  • Updated 2 years ago
So I received a email from support almost a month ago they received my request and it would take 3 business days. I know there busy but that is not good. I tried to call and used the call back option and I am still waiting on that and it's been weeks. I wish the regular support people would be as good as the ones answering questions.
Photo of Larry Robley

Larry Robley

  • 21 Posts
  • 2 Reply Likes

Posted 2 years ago

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AcuRite Jennifer

  • 11801 Posts
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Hello Larry,

We apologize that you have not received your smartHUB. We do see you filled out the form. We have ordered a replacement and expedited the shipping. Thank you. You should receive an email with the tracking information once it's available. Thank you. Enjoy your day!