No signal received in more than 2 hours

  • 2
  • Problem
  • Updated 4 days ago
I continue to get text alerts (about 3-4 per day) that no signal has been received  from 5-in-1 Weather Station in more than 2 hours.  I replaced the batteries even though they really didn't need to be changed and these repeated text alerts were not happening before I had purchased the access.  My access continues to show a blue light, my app and myacurite.com continue to show uninterrupted data.  How do I get these text alerts to only happen when it actually happens?
Photo of Michael Avella

Michael Avella

  • 12 Posts
  • 1 Reply Like
  • frustrated

Posted 2 weeks ago

  • 2
Photo of Charles Fox

Charles Fox

  • 7 Posts
  • 1 Reply Like

Mike – I had the same, exact issue you describe and I found a solution a few days ago (I think). The issue WAS NOT with the 5-in-1 sensor failing to transmit.

The separate wall display unit, which sits in another room from the Access unit, was receiving the 5-in-1 data transmission just fine without skipping a beat, so it seemed reasonable the 5-in-1 unit was not where the issue was. I also noticed that as I tried to add additional sensors on to the MyAcurite account for Access to monitor, the Access unit could not recognize them unless I first had the new sensors sitting directly next to Access – and then after installing the new sensors in their permanent area, Access could no longer “hear” them, and they too would start throwing “No Signal Received” emails.

Up until a few days ago, I had my Access unit sitting next to my home computer’s CPU tower, so I tried an experiment by moving the Access around and away from the CPU. After I moved the Access unit about 3-4 feet away from the CPU, the “No Signal Received” emails ceased, and the data stream Access reports to MyAcurite account have been uninterrupted.

To my thinking, it seems the CPU was throwing out a lot of RF noise that was drowning out any data transmissions getting to the Access unit. After moving the Access unit away from the CPU, it now seems that it can clearly “hear” all the sensors and there are no longer any dreaded “No Signal Received” emails.

Acurite doesn’t seem to have a very elaborate error code system that notifies you by email when there is a problem. It could be the sensor batteries are bad, sensor is out of range or weak signal, or that the Access unit itself just can’t hear the sensors. This is where an email error code stating “Access RF Interference” would be nice, but you have to play detective and figure it out. But as I said, in my case, it was obviously a lot of RF interference from a CPU tower.

In your case, make sure the Access isn’t sitting nearby any large electronic devices... I think you’ll find that is the major culprit for what’s going on. Good Luck!

Photo of Michael Avella

Michael Avella

  • 12 Posts
  • 1 Reply Like
Thanks Charles!  I moved the Access from the top shelf above my iMac/CPU, over to the side of the shelf so will see what happens!
Photo of Michael Avella

Michael Avella

  • 12 Posts
  • 1 Reply Like
Moved it further away than my old unit that never had problems and it still happens multiple times per day.  I was just looking at the access and seeing the steady blue light and wondering why I was getting the no signal received errors.  I finally realized that my app is 2 hours out of date when I get the message but yet the Access has had a steady blue light the entire time, my wi-fi is fine and if it wasn't my Honeywell thermostat would give me the same message but it has only done that once since I purchased the Access and that was yesterday when we had a planned 8 hour electric outage in the neighborhood.  I should have never bought this Access unit as the old one worked perfectly fine and my app was always up to date!
Photo of GHG

GHG

  • 11 Posts
  • 4 Reply Likes
Hmm. I tried that. I moved the Access 4 feet from my router, there is no computer nearby and the number of emails increased.  I solved my problem though. I re-installed my Smart Hub and all emails from Acurite stopped. I haven't received one for days and was getting 3 or 4 a day.  The Access is back in its box in a cupboard and my weather station is happy.