No signal received in more than 2 hours

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  • Problem
  • Updated 4 weeks ago
I continue to get text alerts (about 3-4 per day) that no signal has been received  from 5-in-1 Weather Station in more than 2 hours.  I replaced the batteries even though they really didn't need to be changed and these repeated text alerts were not happening before I had purchased the access.  My access continues to show a blue light, my app and myacurite.com continue to show uninterrupted data.  How do I get these text alerts to only happen when it actually happens?
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Michael Avella

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  • frustrated

Posted 2 months ago

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Charles Fox

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Mike – I had the same, exact issue you describe and I found a solution a few days ago (I think). The issue WAS NOT with the 5-in-1 sensor failing to transmit.

The separate wall display unit, which sits in another room from the Access unit, was receiving the 5-in-1 data transmission just fine without skipping a beat, so it seemed reasonable the 5-in-1 unit was not where the issue was. I also noticed that as I tried to add additional sensors on to the MyAcurite account for Access to monitor, the Access unit could not recognize them unless I first had the new sensors sitting directly next to Access – and then after installing the new sensors in their permanent area, Access could no longer “hear” them, and they too would start throwing “No Signal Received” emails.

Up until a few days ago, I had my Access unit sitting next to my home computer’s CPU tower, so I tried an experiment by moving the Access around and away from the CPU. After I moved the Access unit about 3-4 feet away from the CPU, the “No Signal Received” emails ceased, and the data stream Access reports to MyAcurite account have been uninterrupted.

To my thinking, it seems the CPU was throwing out a lot of RF noise that was drowning out any data transmissions getting to the Access unit. After moving the Access unit away from the CPU, it now seems that it can clearly “hear” all the sensors and there are no longer any dreaded “No Signal Received” emails.

Acurite doesn’t seem to have a very elaborate error code system that notifies you by email when there is a problem. It could be the sensor batteries are bad, sensor is out of range or weak signal, or that the Access unit itself just can’t hear the sensors. This is where an email error code stating “Access RF Interference” would be nice, but you have to play detective and figure it out. But as I said, in my case, it was obviously a lot of RF interference from a CPU tower.

In your case, make sure the Access isn’t sitting nearby any large electronic devices... I think you’ll find that is the major culprit for what’s going on. Good Luck!

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Michael Avella

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Thanks Charles!  I moved the Access from the top shelf above my iMac/CPU, over to the side of the shelf so will see what happens!
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Michael Avella

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Moved it further away than my old unit that never had problems and it still happens multiple times per day.  I was just looking at the access and seeing the steady blue light and wondering why I was getting the no signal received errors.  I finally realized that my app is 2 hours out of date when I get the message but yet the Access has had a steady blue light the entire time, my wi-fi is fine and if it wasn't my Honeywell thermostat would give me the same message but it has only done that once since I purchased the Access and that was yesterday when we had a planned 8 hour electric outage in the neighborhood.  I should have never bought this Access unit as the old one worked perfectly fine and my app was always up to date!
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AcuRite Rachell, Employee

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Hello Mike and Charles,

I can see you have been in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any questions. Thank you.
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GHG

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Hmm. I tried that. I moved the Access 4 feet from my router, there is no computer nearby and the number of emails increased.  I solved my problem though. I re-installed my Smart Hub and all emails from Acurite stopped. I haven't received one for days and was getting 3 or 4 a day.  The Access is back in its box in a cupboard and my weather station is happy.
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AcuRite Rachell, Employee

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Hello GHG,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Michael Avella

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GHG - same as you, my Smart Hub is back in service and getting no messages about loss of signal.  Like you I had moved my Access 3-4' from the router, whereas my Smart Hub is 1/2 the distance and works fine.  My Access is being shipped to Acurite for them to troubleshoot but since I'm not the only person with this problems, seems like a design flaw.  
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Dennis

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The solution is his
Please Accurite make this a standard answer....

You must put the Access in a DMZ on your router so it is directly exposed to the internet. I did his 6 weeks ago and have not had 1 loss of signal since.

Simple to do.

Set up the Access with a permenant IP address
Find DMZ settings on your router
Put the IP address of the Access in the DMZ
Save your settings
Back up your settings in case of a reset of your router

Done.
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GHG

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Thank you for posting this fix.  It should help many with this problem. 

Nevertheless, my SmartHub will remain in service. This is why:1) It connected to my router right out of the box again without needing a static address. 2) It re-connects on its own in the event of an internet failure either due to an ISP problem or power failure without my router needing to be re-programmed. 

I reinstalled it weeks ago and haven't had to do a thing to it since, even with a many-hour internet failure last week.  It just keeps on tickin'!!
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Shawn Davis

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Not all routers let you create a static IP address for devices. Most of the time, the device must request a specific IP address from the router. This is simple to do on a laptop or smartphone; but not so easy to do on the Access.

Besides that, I had my Access running without flaw for over 2 months without DMZ enabled on my router. Then in April it suddenly started reporting loss of signal for hours at a time, multiple times per day. I also was a beta tester for the Access. The test model worked fine without the need for DMZ.

When looking at the Access' internal diagnostic page, the Last Time is usually minutes (and even hours at times) ahed of the current time. When the Last Time is before the current time, the Access works fine. After a few reports to AcuRite, the Access' Last Time is in the future and it doesn't report. There is no problem reporting to Weather Underground.
Seems to me the problem is with AcuRite servers or the Access itself.
This problem is very common now. Yet AcuRite has not responded to it at all. If DMZ would solve the problem, AcuRite would be the first to jump on the bandwagon.
I agree with GHG, my solution has been to use the SmartHub for now. But I still use the Access to report to Weather Underground. It works fine but always resets the daily rain total before midnight. This problem was fixed during beta testing but its back again. It seems to be related to time.
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MacGarage

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I set my Access in the DMZ with a static IP. 

It dropped its connection still within 4 hours...lost two hours of data and then came back.

DMZ did not work for me.