No power to SmartHub

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  • Problem
  • Updated 5 months ago
My SmartHub does not seem to have any power. I just set up a new router yesterday and when I went to hook up the SmartHub I do not get any lights at all... no sign of power. I have held down the activate button, unplugged, powered up in the order suggested, but no lights of any kind. Before I switched routers it was working but had been going offline for extended periods. Checked my router, DHCP enabled... looked in client list but 24:C8 etc not listed. I read all the posts I could on the topic but none of the advice worked. Tried old router... did it just happen to break at the same time?
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Alexa Boyle

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Posted 5 months ago

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Bill Martin

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check another outlet, you mught hae tripped a GFI mo otored outlet (or circuit breaker itself)
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Alexa Boyle

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I tried that as well but no sign of life
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Jason Mowery

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I have that same issue, when there is a power outage the smart hub just blinks forever and if I hold down the activate button all the lights go out and then I need to play with it for some time to get it to work. This smart hub seems not a “smart” hub at all. It works great when working but every time loss of power makes me want to pull my hair out. Seems like good money for an annoyance...
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AcuRite Jennifer

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Hello Jason,

The blue lights can be toggled on and off by pressing the register activate button for 10 seconds. If the lights go off you can get them back on by pressing that button. Toggling the lights shouldn't affect getting the smartHUB to transmit again. If after a power outage it does not start transmitting again. Unplug the power from the smartHUB for about 2 minutes and plug it back in. This typically resolves the issue.
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AcuRite Jennifer

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Hello Alexa,

Are you getting any amber or green lights in the back? Have you tried a different outlet in the house? What is the model number of your smartHUB and how long have you had it for?
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Douglas Langdon

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I am experiencing a similar issue: no lights at all (amber of green).  I have tried several outlets, tried to "toggle" the lights to come on by holding the register/activate button with no luck.  I have had the smartHUB for 1 year as of Christmas.  I think I need a replacement...please advise. Doug Langdon
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AcuRite Jennifer

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Hello Douglas,

Are you able to test the adapter on the smartHUB with a volt meter? When did the lights go out on the smartHUB? Where was the smartHUB purchased?
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Douglas Langdon

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Yes.  Jan 6, 2018.  Amazon
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AcuRite Jennifer

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Hello Douglas,

What is the voltage you are getting from the adapter?
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Alexa Boyle

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no lights in the back at all, and yes I tried another outlet that I was positive is working. Got it last year at Christmas and the model number is 09150M Thanks!
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Bill Martin

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did tou try to access via url address assigned by your modem? probably something like 192.168.1.x.

unless you have a complex network with many gadgets connected, it probably has x = 2,3,4 or 5. you can go into your modem to see the exact addressed assigned. SH might be working but lights are disabled.
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Alexa Boyle

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I had looked for that but it didnt show up as connected at all which matches up with the no lights and no data.
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Douglas Langdon

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I don't think I am going to mess with it any longer.  I am a little disappointed that there is a problem...but l've learned products sometimes don't last the way we hope.  I received an e-mail with a special offer for the AcuRite® AccessTM.  I am going to buy that product and hope for the best.
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Douglas Langdon

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I received the AcuRite Access today...is it compatible with the 3 in 1 sensor?
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Bill Martin

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it should be if you had SmartHub used with 3 in 1
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Dan

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With a multi-meter that transformer should be putting out around 4.5v
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AcuRite Rachell, Employee

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Hello Douglas,
The Access is compatible with the 3in1 sensor. We apologize for any inconvenience you have experienced with your smartHUB. We are always happy to assist you. Thank you.