No delivery of replacement for DOA sensor hub

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  • Problem
  • Updated 5 months ago
I ordered an acurite system with a smart hub and 3 sensors through Amazon (first mistake).  The system arrived in October and the smart hub was DOA.  I called Acurite support (second mistake) and they verified that the hub was defective and promised to send a replacement.  A month later I still didn't have a replacement so I called again.  This time I was told the smart hub was on backorder and would be shipped the first week of December.  It is now January 4 and I have not received a replacement or any information about when it will be shipped.  Does AcuRite not pay attention to their customers.  I tried to get a refund but because this dragged out for more than 30 days I am no longer eligible for a refund.  This has been an incredibly frustrating experience and I am now stuck with a boxful of useless electronic equipment plus I'm out the $100 that I paid for the system.  If there was a way to rate their customer service I would give them a -10!
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Sue

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  • frustrated and angry

Posted 6 months ago

  • 1
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AcuRite Jennifer

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Hello Sue,

We sincerely apologize that this happened, and would like to get this resolved for you. We have emailed you at the address on file. Please check your inbox.
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Sue

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Hi Jennifer - I received the email and responded by I haven't heard anything further.
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AcuRite Jennifer

  • 11801 Posts
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Hello Sue,

We have replied to the email. Please let us know if there is anything further we can assist you with.