No connection between outdoor sensor and indoor gauge.

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  • Updated 3 years ago
I have a model 827AI Weather Forecaster. I put new batteries in both the indoor display and the outside sensor. However, I am getting no reading for the outside temperature and no indication that there is a signal being received from the sensor. Everything else, e.g., indoor temp, time, date, etc., are working. Any suggestions?
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Robert Pirie

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Posted 3 years ago

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AcuRite Mike

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Hello Robert,

We would be happy to assist you with this. Please find instructions for resetting your weather station below.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Reinstall batteries in outdoor sensor first. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

4. Reinstall batteries (and/or reconnect AC adapter) to the display last.

5. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)
 
6. After a connection has been established, the sensor can be placed outdoors.



Hopefully this helps, if you continue to experience issues with please let us know.
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Robert Pirie

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It didn't work. The red light on the outdoor sensor flashed when I installed the batteries. However, after 45 minutes there is still no outside temp registering on the indoor unit. Interestingly, the clock is also running fast on the indoor unit. It's gained three minutes in half an hour. Very odd! I have a feeling the whole thing is kaput.
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AcuRite Mike

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Hi Robert,

What brand of batteries are you using with your weather station? Are you able to locate a Use By Date on these batteries?
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Robert Pirie

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I am unable to locate a use-by date on the batteries but have used them for a number of other applications with no problem. They Kirkland (Costco) brand alkaline batterie .
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AcuRite Mike

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Hi Robert,

Have you tried another brand of battery with your thermometer such as Energizer or Rayovac?

If the red LED on the front of the sensor is flashing about once every 30 seconds then this would usually suggest the sensor is working properly and we may be experiencing difficulties with the batteries we are using.

Hopefully this helps, if you continue to experience difficulties with this then we may look into warranty options for your thermometer.
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Robert Pirie

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Good news! All I had to do was clean the terminals in the outdoor sensor with a pencil eraser and it started working properly again. It even started to keep time accurately although I can't imagine the reason why one would affect the other. Thanks for your help, Mike. I appreciate it.
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AcuRite Mike

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Hi Robert,

It's great to hear you able to get it working again and thank you for letting us know how you resolved it.

Please feel free to reach out to us with any other questions or concerns you may have.