No charts available for the selected date range.

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  • Problem
  • Updated 2 years ago
The dashboard is empty and no charts available for the selected date range message.
I think the updloading of data is fine, because i have this kind of message, when unplug the device.

"12/19/2016 3:12 PM No signal received from 5-in-1 Weather Station in 60 minutes. Check sensor batteries and verify range and placement."

The model of my display unit is 01536-RX
I am using PC Connect and I live in Chile, Santiago.

Thanks.
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Rudi Roth

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Posted 2 years ago

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AcuRite Jennifer

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Hello Rudi,

It sounds like you are offline. Please make sure the following settings are correct. The display needs be plugged into the computer at all times via the USB connection. The computer needs to be online and running at all times. It can not go into sleep mode or it will stop transmitting. Please make sure you have your display in USB mode 3(depending on the model number of the display you may not have a USB mode). On the PC Connect software under status it should say the display console is detected. Below that last data received should be a current date and time stamp. Below that My AcuRite Sharing should say Data Sending. If it does not please go to Weather Sharing, and make sure you have the box checked that says share my weather data. You will enter your Device ID/ Mac address. Below that you will click share now. Under status you will then see My AcuRite Sharing: Data sending. You will then go to My AcuRite.com, and log into your account. Go to settings and devices and enter your information as requested. Thank you. Have a great day!